Service Manager

Shift your career into high gear with NMC.   As Nebraska’s CAT dealer, NMC has been serving its loyal Caterpillar customer base for over 80 years. Our employees are the cornerstone of our business and key to ensuring that our customers’ needs are met, and they achieve success.  

The Shop Service Manager is responsible for developing and maintaining proper business relationships with customers and manufacturers creating a trusting relationship thereby promoting retention and loyalty.  In addition, this job directs the daily activities of NMC’s service personnel including supervision, training and staffing by ensuring a high level of service and repair skills among NMC technicians.  As the Shop Service Manager, you’ll establish credibility with a dynamic workforce while playing a critical role utilizing your coaching skills and mechanical aptitude to promote an efficient and positive work environment.  You’ll manage and coordinate work between various roles and departments to ensure on-time, safe, and profitable workflow.  We’re looking for someone with leadership experience who thrives on overcoming adversity in a service environment. 

• Plans, manages and controls service-related activities, for our technicians working in a shop environment.  Strives for constant improvement and development of service department by researching and developing new techniques and procedures to increase overall efficiency of service department operation.  

• Manages employees within the department including but not limited to hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling employees, and administering disciplinary procedures. 

• Ensures employee skills, capabilities and areas of expertise are routinely assessed and training secured when needed, in order to keep abreast of developments in the industry and maintain a high level of knowledge resulting in minimal customer downtime.  

• Coordinates scheduling of equipment repairs on work orders and dispatching workflow to shop and field technicians with Service Writer. 

• Working closely with the Branch Service Manager helps to develop measurable goals and a system of accountability for contamination control and administers ongoing safety programs. Coordinates safety training and provides guidance in the field of safety. Executes shop safety in accordance with both company and governmental standards.  Serves as member of local safety committee. 

• Reviews and approves completed work orders and quotes submitted by technicians and service assistants.  

• Grows NMC business by conducting scheduled customer visits. Develops and manages relationships and account strategies associated with identified key accounts. 

• Acts as a contact for customers in all matters pertaining to service such as technical issues, diagnosing equipment failures, invoice and repair inquiries, etc. Initiates contact with customer regarding current and future service needs by reviewing service history, warranty records and product improvement and support programs. Makes policy and re-work decisions based upon best interest of NMC and customer. 

• Understands and is able to properly model proper lock out/tag out and blocking and cribbing procedures 

• Working closely with the Branch Service Manager Monitors P&L statement identifying areas for improvement, controlling expenses and maximizing profitability. 

• Provides frequent communication of service status updates for each customer, as well as research, fact-finding, resolution and follow-up of customer questions and concerns so that nothing come as a surprise to the customers. Provides advice related to replace versus repair options. 

• Contacts the customer, after input from the Technician, with any up-sell items and explains the issue; then either gains consent to perform the work or proceeds without doing the work. 

• We are interested in knowing the nuts and bolts of who you are, so tell us about your proud moments and accomplishments that got you to where you are today. 

• Tell us about your experience leading and developing a team.  What is your leadership style and philosophy? 

• Let us know about your knowledge of this industry and experience in a related role. 

*If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@nmc-corp.com or 402-891-7555.  

• Medical (and FSA/HSA plans), Dental, Vision Insurances 

• Paid Vacation and Holidays 

• Company-paid Basic Life Insurance 

• Supplemental Term Life Insurance 

• 401(k) with Profit Sharing 

• Tuition Reimbursement and In-house Training Dept. 

• Paid Military Leave 

• Short and Long-Term Disability 

• Safety Glasses and Boot Program 

At NMC, we will provide you with a different set of tools to help you advance your career: 

• The People/Culture:  You can expect to work with helpful, friendly and collaborative teammates.  Our technicians drive our business and they operate in a trusting and flexible environment. 

• Flexibility:  At the end of the day, our home and families are what is most important.  Our managers offer flexibility, so you never have to worry about choosing between work and family.   

• Challenge/Opportunity:  This is not a production environment.  You will find new challenges and a variety of tasks every day. You get to choose your path and how you would like to grow. 

• Brand:  Our employees take pride in representing the #1 brand in construction equipment.  Caterpillar has been rooted in our blood since we were children. 

As a Nebraska-based company with more than 80 years in the equipment industry, NMC is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture. The NMC team is focused on enabling our customers’ success by understanding their unique needs and delivering tailored, innovative equipment solutions with a specialization in Caterpillar construction equipment, power generation, material handling, rental equipment, and total truck service. NMC takes pride in cultivating strong relationships with our customers and our talented professionals; these connections cultivate growth and success and they are truly the strength of NMC. 

Our Values: Integrity, Relationships, Entrepreneurship, Excellence, Stewardship 

NMC is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Group, Inc. shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.