What are the responsibilities and job description for the Service Writer position at NMC?
Shift your career into high gear with NMC Cat. As Nebraska’s Caterpillar dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years.
NMC Cat is looking for a Service Writer to be the first-line, direct point of contact to the customer by answering calls and scheduling and coordinating all service work and parts order entry for machine repairs. The Service Writer’s job creates a trusting relationship with the customer thereby promoting retention and loyalty.
If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@nmc-corp.com or 402-891-7555.
PRIMARY JOB DUTIES*:
• Open, process, and close service repair quotes and work orders for all repairs by obtaining accurate details from internal and external customers as to the nature of the problem.
• Verify warranty and service contract coverage. Inform customers of any needed services, recalls, etc.
• Ensure parts and service orders are accurate, supportable, and match invoices. Identify add-on sales opportunities and effectively communicates these to the customer and appropriate sales representatives.
• Schedule equipment repairs on work orders by assigning workflow to shop/field technicians by assessing skills, capabilities, areas of expertise, and work availability to minimize customer downtime and maximize field vs. shop time for field technicians.
• Review work orders submitted by techs checking for errors or omissions. Reviews parts detail on service calls to ensure parts are posted and nothing remains on backorder or reservation.
WHY PEOPLE CHOOSE NMC Cat:
At NMC Cat, we will provide you with a different set of tools to help you advance your career:
• BALANCE - How many times have you wished for more hours in the day? Between work and home there are many demands on our time. NMC Cat employees appreciate a work environment that promotes work-life balance.
• BENEFITS - It’s important to have an employee benefits package that meets your needs. NMC Cat offers its employees a comprehensive benefits package that includes health insurance, dental insurance, vision care, life insurance, paid vacation, a retirement plan, and more.
• STABILITY - Since 1938, the company goals have remained constant: to build deep, value-added relationships with customers, employ the most talented professionals, and partner with the best brands in the industry. With this simple approach, this Nebraska Built™ company hopes to remain a prosperous and lasting enterprise for generations to come.
• EMPLOYEE FRIENDLY CULTURE - As a family-owned business for more than 80 years, NMC Cat takes pride in developing strong relationships with its employees. With a company culture built on a foundation of core values, the people of NMC Cat treat each other with the utmost respect and work together toward long-term success. NMC Cat is a company people are proud to work for.
• INVESTMENT IN PEOPLE – NMC Cat’s commitment to its people is first and foremost. Creating a work environment that promotes training and development as well as opportunities for employees to reach their professional goals is something the company strives for every day.
BENEFITS:
• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability
• Safety Glasses and Boot Program
ABOUT NMC Cat:
As a Nebraska-based company with more than 80 years in the equipment industry, NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture. The NMC Cat team is focused on enabling our customers’ success by understanding their unique needs and delivering tailored, innovative equipment solutions with a specialization in Caterpillar construction equipment, power generation, material handling, rental equipment, and total truck service. NMC Cat takes pride in cultivating strong relationships with our customers and our talented professionals; these connections cultivate growth and success, and they are truly the strength of NMC Cat.
Our Values: Integrity, Relationships, Entrepreneurship, Excellence, Stewardship
NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Group, Inc. shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
* The job duties listed in this job posting do not constitute a complete and exclusive list. NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.
About the Company:
NMC