Travel Planner

Job Description

The Travel Planner position is responsible for providing professional and friendly customer services while booking various travel arrangements for multiple clients within company guidelines and standards for excellent customer service. All duties are to be performed in accordance with NMS’ mission, vision, and values.

Responsibilities

• Completes travelarrangementsfor multiple clients in Trobexis booking system.
• Manages traveler profiles to ensure accurate and up to date information is maintained.
• Demonstrates exceptional proficiency with creating and maintaining master journey schedules and rotations.
• Review and approve travel to verify it meets company requirements.
• Performs necessary research for troubleshooting, tracking and resolving issues
• Follows company procedures, guidelines and standards in areas of customer service, productivity, punctuality, attendance, accuracy, invoicing, etc.
• Participates fully as a team member to assist as needed in completing all functions related to servicing the client, including booking flights and camp accommodations, clerical functions, etc.
• Maintains a favorable working relationship with other company employees to foster and promote a cooperative and harmonious working climate conducive to maximum employee morale, productivity and efficiency/effectiveness.
• Accurately utilizes complex software applications with high attention to detail to ensure correct information is documented.
• Ability to work independently.
• This position has no supervisory responsibilities.
• Other duties that are pertinent to the department or unit’s success may also be assigned.

Qualifications

• High school diploma or equivalent.
• A minimum of five (5) years of directly related experience as a travel planner,billeting coordinatorand/or travel coordinator booking travel for 100 travelers.
• Excellent customer service skills.
• Ability to operate in a climate of confidentiality requiring professionalism and discretion.
• Ability to effectively operate general office equipment, PC’s and type at least 45 words per minute.
• Must have intermediate computer skills in Microsoft Word, Excel, PowerPoint and Outlook. (Candidates will be tested on competency level).
• Must pass all pre-employment contract requirements which may include but are not limited to: criminal background check, drug test, and hearing test. Applicants not located near a testing facility are responsible for paying for travel to the nearest testing facility.
• Must meet and adhere to all safety guidelines and regulations set forth by the company and client.
• Contract requires employees to read, write, speak and understand English.

CANDIDATES RESIDING OUTSIDE ANCHORAGE AREA:

Candidates residing in Alaska & the Lower 48 for any contract: For the purposes of pre-employment testing, Anchorage will be considered the point of hire (with the exception of drug testing, which will be conducted near the candidate’s place of residence). Employee is responsible for any travel expenses and needed accommodations related to pre employment tasks that need to be completed in Anchorage, AK. This includes, but is not limited to, any safety training requirements, required pre employment testing and/or training such as physical, DOT physical/medical card, fit for duty, audiogram, and/or other testing required by contract/company (NSTC, APICC training, security licensing requirements, etc.).

Candidates residing in Alaska for Alyeska Contract: pre-employment testing will be scheduled near the candidate’s area of residence within the state. The only exception is when the candidate lives in a region without the necessary service providers to complete all requirements.

Flights to Remote Locations: All employees are responsible for all expenses related to reporting to point of hire (Anchorage, AK) for scheduled trips paid for by the company for remote locations.

Working Conditions and Physical Requirements

Weather: Indoors

Noise level: The noise level in the work environment is moderate to loud.

Description of environment: Office environment.

Working conditions: Must constantly be able to stand, walk, climb, push, pull use hands and arms, stoop, kneel and crouch.

Physical requirements: Employee is required to lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Physical requirements: Fit For Duty test

• Lift: Lift 25 lbs. from floor to knuckle x 2
• Lift: Lift 25 lbs. from floor to waist x 2
• Carry: Carry 25 lbs. with two hands for a minimum distance of 50 feet x 2
• Kneel: Kneel on one knee and stand. Return to kneel on opposite knee. Repeat alternate kneeling sequence x 5 for each knee, self-paced but continuous.
• Squat Test: Functionally squat x 5, self-paced but continuous.
• Stairs: Climb up and down 12 steps x 4 for a total of 48 steps using one hand to grasp a railing for safety, self-paced.
• Stairs & Carry: Climb up and down 12 steps x 2 for a total of 24 steps while carrying 25 lbs. in one hand and using the other hand to grasp a railing for safety, self-paced.
• Allow a 30 second rest period after climbing up and down 12 steps while carrying.
• All tests must be performed within a safe target heart rate determined by the contract requirements.

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.

Equal Opportunity Employer NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.

Accommodation Requests for Job Seekers with a Disability. If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at recruiting@nana.com or 1-800-478-2000.

Default: Location : Location US-AK-Anchorage

Job ID 2024-13096

Division NMS Camp Services

Work Type Remote WFH

Work Location Anchorage

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.