IT Site Analyst

SUMMARY:

The Manufacturing Systems Analyst provides project task coordination, functional expertise, and contributes to improvements and enhancements for all NN’s manufacturing-related systems. The Site Analyst is responsible for assisting in the completions of service desk tickets and project work assigned by the Server Operations Manager serving as a liaison between functional and technical resources to manage the development of new system functionality, upgrades, system modifications, and day-to-day problem analysis, issue tracking, and resolution.

This individual’s principal goals are to support internal customers on implementing companies standard set of manufacturing system solutions.

RESPONSIBILITIES:

• Provide level 1 helpdesk support and respond to escalated user-submitted tickets

• Be on-site daily, this is not a remote position

• Participate in manufacturing solutions implementations at all NN facilities according to project work plans developed by Management

• Assist in the documentation of work processes; maintain central documentation records

• Performs tasks for all applicable compliance reporting, including Sarbanes Oxley, ITAR among others

• Implement system-based process improvements at manufacturing locations based on IT requirements, security needs, and procedures.

• Prototype new procedures for the purpose of enhancing business processes, operations, and information process flow with the IT standards, security needs, and procedures.

• Ability to use service desk system for documenting change management

• Collaborate with on-site consultants and service providers who participate in the implementation of manufacturing solutions

• Perform end-user training as needed

• Establish and maintain regular written and in-person communications with the Server Operations Manager

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements that follow are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Once initially qualified, the employee’s continuing competency is appraised during the introductory period. Long-term competency is evaluated by the supervisor, using work quality and continuous training as deemed necessary.

LANGUAGE SKILLS:

Ability to read and write in English, analyze and interpret common scientific and technical journals and specifications and guidelines from relevant regulatory agencies.  Must have the ability to respond to common inquiries or concerns from the Chief Information Officer and Executive Management Team, divisional leadership teams, plant managers, department heads, Internal Audit, and end users.  Must be able to communicate well with others, including top management and/or end users.  

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide numbers in all units of measure, using whole numbers, fractions, and decimals.  Ability to recognize amounts and compute rate, ratio, and percent.  Ability to work with certain mathematical concepts and/or statistical inference. Ability to read production sheets, graphs and understand their practical application. Ability to utilize and apply data collection and analysis techniques.  

Ability to work with mathematical concepts such as probability and statistics, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.  Ability to work with Six Sigma tools, as needed

REASONING ABILITY:

Ability to apply basic reasoning skills to carry out detailed instructions furnished in written, oral, or diagram form. Ability to solve problems involving several concrete variables in standardized situations. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to communicate with others; is occasionally required to stand, walk, sit, handle or feel, and/or reach. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Use of vision correction is acceptable, if necessary; however, any vision correction apparatus must meet all safety guidelines for the area of activity.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly exposed to a typical office environment. The noise level in this work environment is usually quiet. The employee may occasionally be exposed to a manufacturing (non-temperature-controlled) environment; the noise level in this environment is usually loud.

EDUCATION and/or EXPERIENCE:

Required:

• Minimum Associates Degree, or BA/ BS degree in Computer Science, Information Technology, or related business field preferred

• Must have excellent interpersonal, written, and oral communication skills.

• Experience in Office 365 administration, training, and supporting Office applications

• Must be team oriented and have excellent collaboration skills.

• Must be able and willing to perform travel to sites, sometimes 20% to 30%. (Most of this is day travel)

Skills/Competencies:

• Interpersonal skills to develop and manage relationships with internal customers.

• Strong analytical and problem-solving skills.

• Works effectively with peers and customers across multiple disciplines, locations, and levels.

• Detailed-oriented and able to multi-tasking strength

• Ability to troubleshoot network connectivity

• Active Directory user account management

• Understanding of DNS and DHCP

• Citrix Workspace

• Office 365

• Install, configure, and manage Windows 10

• Install software

• Replace computer parts on desktops and laptops

• Network based printing support

• Network wiring

• VOIP phone systems

• UPS/ Battery backup systems knowledge

• Cell phone support both android & Iphone

CERTIFICATION/TRAINING Preferred:

A / Network / Security / Windows 10 / Office 365

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location:

• Multiple locations

Work Remotely:

• No

Work Location: Multiple Locations