Customer Success Manager

THIS IS A REMOTE POSITION!

If you are friendly and fun, love marketing, and enjoy a fast-paced environment where every day is different, please read on.

We are a Digital Agency in Buffalo, NY with a remote team across the globe. We have been in business for over 20 years. We are growing very fast and need dynamic leaders to join our team. 

The Customer Success Manager serves as the primary contact and trusted advisor/consultant for No Joke Marketing members. We call them members versus clients. This role centers around providing persuasive, effective marketing and business counsel to ensure their business grows and they continue as a member. When our members grow, we grow.

We like to practice extreme ownership coupled with key performance indicator tracking.

What’s in it FOR YOU to Work at No Joke Marketing:

• An established business that continues to grow with a start-up vibe and feel.
• At No Joke Marketing, you transform lives by connecting people who need help to those who can serve them - we are the backbone behind their business.
• Supportive, attentive & motivated leadership team available to answer questions & help you grow professionally (& personally).
• An owner is actively involved in the business - there is no red tape here
• Can work from anywhere in the world with an internet connection
• Access to the best marketing training available on day one.

The outcomes expected (KPIs) of this individual are:

• Ensure each member is growing as measured by > 2X ROI on the marketing investment
• Drive member Satisfaction as measured by <20% member churn
• Drive member Ancillary Investment as measured by >20%  in additional services. 

Marketing strategists will strategically advise members and, when appropriate, recommend investment in additional marketing services to amplify results.

Competencies (These are MUSTs):

• Attention to Detail. Do not let important details slip through the cracks or derail a project.
• Calm Under Pressure. Maintains stable performance when under heavy pressure or stress.
• Executive presence. Articulate communicator (both written and verbal), polished and impressive in front of an audience of co-workers, clients, or prospects
• Listening Skills. Lets others speak and seek to understand their viewpoints.
• Organization and planning. Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
• Persuasion. Able to convince others to pursue a course of action.

Responsibilities / Areas you Will OWN:

• Host monthly strategy meetings and other on-demand meetings to keep the members engaged, excited, motivated and moving forward.
• Producing content throughout the month for No Joke University
• Overseeing strategic growth and development of member accounts.
• Ensuring that members' monthly CRM and trackers meet the members expected outcomes, strategizing ideas when the numbers are not as desired to keep the member moving forward.

Preferred Skills & Experiences:

• 3 years experience in Marketing and/or Marketing-related Account Management/advisory services (ideally having worked for a digital agency before)

• Strong interpersonal communication skills with a spirit of service mentality
• Demonstrable experience in managing client relationships and proving ROI
• Articulate and persuasive writing and speaking skills 
• Ability to problem-solve; flexible and resourceful
• Google Analytics / Data tools, Paid Traffic experience preferred
• Experience with G-Suite and Mac Office environments
• Working knowledge of CRM tools and systems 

This is a remote, full-time position.

No Joke Marketing is an entrepreneurial, high-growth company with opportunities for advancement and lots of upward mobility. If you are looking for a place where you create your own future and make an impact from day one, we are the place for you.