What are the responsibilities and job description for the Field Service Representative position at NOKIA?
At Nokia Federal Solutions (NFS), we are committed to building scalable, secure, and resilient networks that enhance government operations. Our team helps solve complex challenges for U.S. civil, defense, and intelligence sectors by providing leading end-to-end mission-critical network solutions. With a legacy backed by over 100 years of technology innovation, we are pioneers in the field. NFS is a dedicated Nokia US entity focused on delivering mission-critical solutions to the US Government. Join us today and contribute to helping to support the mission!
We are looking for a Field Support Representative to join our team. This position is a customer facing position, representing Nokia Federal Solutions (NFS) to military and industry partners.
As part of our team, you will:
The Field Support Representative will be responsible for first line customer support, training events, conducting product demonstrations & attending business development events on an as-needed basis.
Travel: This position will require travel, both domestic and international, 50% of the time.
Note: This position is only open to U.S. citizens, who are able to obtain a Secret level security clearance, given the nature of our customer.
You have:
- Bachelor's degree in Engineering, Information Systems, Computer Science, or related field or equivalent experience.
- At least 5 years of experience as government contract Field Service Rep or equivalent military maintenance background.
- Extensive technical troubleshooting experience
- Experience instructing/training network operators and/or network maintenance staff
- Experience integrating and troubleshooting all components of a tactical radio network
- Hands-on experience in mobile device testing with system simulators for at least 2-3 years
- Good understanding of the 3GPP specifications
- Have an excellent knowledge of the challenges associated with the wireless communications infrastructure
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information
US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D - Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
