What are the responsibilities and job description for the Hospital Scheduler position at NOR-LEA GENERAL HOSPITAL INC?
family members or responsible party. Performs duties involved in receiving payments from patients, accounting for and balancing daily cash. Performs other tasks as requested
Duties and Responsibilities include but not limited to:
- Answering multiple incoming calls with a positive, and helpful attitude.
- Schedules appointments, loads and verifies patient demographics information
- Give patients directions on how to get to the clinic/hospital registration areas
- Contacting the providers office when patients call in late to make necessary scheduling adjustments
- Contact and reschedule no show appointments daily
- Answer phones in a professional manner, and routing calls as necessary
- Confirm next day appointments for providers
- Rescheduling patients when needed
- Take messages and send to nursing teams
- Answering, forwarding, and screening phone calls.
- Sorting and distributing mail.
- Provide excellent customer service
- Floats to offsite clinics when needed
- Performs scheduling for patients, using AIDET, ICARE, & excellent customer service
- Confirm next day appointments
- Contacts and reschedules no show appointments daily
- Load and verify/update patient telephone numbers
- Take messages and send to nursing teams
VALUES:
i - Innovation
"Forward thinking" "Exploring new possibilities" "Ambitious Goals" Looks out for new and innovative approaches that will improve efficiency. Embraces and champions new ideas and encourages others to do likewise. Recognizes and rewards people and teams who are creative and innovative. This is in sharp contrast to those who tend to embrace the status quo, struggle with new approaches and discourage others when they are creative and innovative in the pursuit of increased efficiency or effectiveness.
C - Compassion
"Friendly countenance" "Servant attitude" "Demonstrating genuine concern" Shows genuine sensitivity to the needs, feelings and capabilities of other people. Deals with others in a pleasant manner. Treats others with respect and consideration. This is in contrast to those who are unpleasant and tend to alienate co-workers, or who seem insensitive to the needs of others and tend to demonstrate a lack of respect for others.
A - Accountability
"Showing integrity" "Leading by example" "Ownership and accepting responsibility" Acts in ways that demonstrate personal integrity and serves as a positive example of why others should trust the motives of the organization. Views himself or herself as a reflection of the organization by following through on commitments and accepting ownership of any mistakes he or she might make. Leaves others with the clear impression that integrity is a core value at this organization. This is in contrast to individuals who make commitments that go unmet, fail to acknowledge their role in disappointing events, or whose actions (or inaction) leave others with doubts about the level of trust that should be placed in the organization.
R - Respect
"Considerate of cultural diversity" "Building trust" "All people are to be valued" Demonstrates a genuine interest in the thoughts, opinions, values and needs of co-workers and customers. Avoids speaking, writing or doing other things that could be seen as disrespectful of people in their absence (or "behind their backs"). Recognizes and shows respect for the strengths and contributions of others. This is in clear contrast to behaviors that leave people feeling that their thoughts, opinions, values and needs are of little interest.
E - Empowerment
"Allowing others to reach their full potential: "Freedom to do what is right for our patients" "Attain and share knowledge to enrich others" Empowered in an intentional manner that allows the person to find their way, yet receiving help when needed. Using good judgment related to the level of authority given and the amount of leeway extended. This contrasts with leaders and individuals who focus more on the risks involved from the empowerment, instead of reaching the full potential of the organization.
ORGANIZATION EXPECTATIONS:
Communication
The process of sending and receiving messages with words, verbally, written or in sign language.
Customer Focus
Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.
Initiative
Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.
Self-Development
Lifelong, voluntary, and self-motivated learning.
Teamwork
Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.
Knowledge, Skills, Abilities
- Communication skills - oral/written/reading
- Interpersonal skills
- Problem solving
- Computer skills
- Professional behavior
- Ethical Conduct
- Attention to Detail
- Medical Terminology
- Must type accurately at 40 words per minute
- Ability to work under time pressure while interacting in a helpful, courteous manner with a high degree of patient contact
- Demonstrated ability to multi-task between heavy phone volume, multiple computer systems, and frequent interruptions; must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment with limited workspace
- Effective at adjusting to change, prioritizing duties, handling stress, and communicating face-to-face with employees, patients, and physicians when necessary
- Ability to make decisions and work independently
Education
- High School Diploma or General Education Degree Required
Experience
- Minimum two years hospital/physician office experience preferred but not required
- Prior scheduling, patient accounts, unit clerk, or medical assistant experience preferred but not required
- Familiarity with hospital registration and billing systems
If you are a current employee or have previously worked for Nor-Lea Hospital District, please contact the Human Resources Department at hrgroup@nlgh.org for your correct username and password.
