What are the responsibilities and job description for the Claims Manager position at North American Services?
JOB TITLE: Risk Claims Manager
DEPARTMENT: Risk
STATUS: Exempt
LOCATION: Bismarck, ND
SALARY RANGE: $65,000-$85,000/year
REPORTS TO: Director of Safety
DIRECTOR REPORTS: None
The Risk Claims Manager is responsible for managing insurance claims for both auto liability and workers compensation across the North American family of companies. Will oversee insurance claims for physical property damage, auto vehicle damage, and verifiable damage. Ensures complete and sound claim settlements, legal reviews and investigations in accordance with company policies and procedures. Will oversee workers compensation insurance claims, return to work documentation and modified duty job offers. Will be capable of resolving escalated issues arising from operations and requiring coordination with other departments. Recommends measures to reduce or eliminate losses due to accidents and injuries.
ESSENTIAL DUTIES:
- Investigates and maintains claims for the North American family of companies. Review and determine coverages and work with insurance companies to set claim reserves.
- Identify claims that require escalation to our insurance company during intake and gather all relevant and appropriate information at that time required for claim resolution.
- Management of property and auto damage, and workers compensation claims, handle serious losses, retain and direct defense counsel, attend mediations and depositions when needed.
- Provide excellent customer service while talking to insureds/claimants on the phone.
- Prepares statistical reports of claims activity and submits reports/findings as requested. Will also lead claim file reviews as requested.
- Assists with day to day operations to support the Safety Department when necessary.
- Other duties as deemed necessary.
ACCOUNTABILITIES:
- Ensures the company is taking appropriate measures to minimize claim losses and comply with government regulations.
- Create a positive and productive work atmosphere by communicating and behaving in a professional and team-like manner with all other employees.
- Works closely with the executive leadership to create a unified vision and commitment toward safety and compliance.
JOB SPECIFICATIONS:
Skills and Knowledge
Skills and Knowledge
- Must have extensive claim experience, no less than seven (7) years in a senior level claims role
- Must have extensive knowledge of liability claims administration to include litigation avoidance
- Must have a thorough understanding of complex medical treatments, treatment outcome indications, tort, venue, and jurisdictional matters, as wells as highly developed investigative and analytical skills.
- Demonstrated success exercising independent decision making, problem solving and effective negotiation skills.
- To be successful, this individual must be able collaborate with cross functional teams
- Excellent communication (verbal and written), presentation, interpersonal, and analytical skills required.
- Proficiency with personal computer word processing and spreadsheet software; Microsoft Windows, Word, and Excel preferred.
- Knowledge of statistical process control desirable.
North American Services (NAS) is the administrative support branch to CrossCountry Freight Solutions. We are headquartered in Bismarck, ND, our mission is to achieve universal prosperity with our customers, family of companies, team members, and our communities.
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