What are the responsibilities and job description for the Revenue Tax Technician position at North Carolina Department of Revenue?
Description Of Work
The Department of Revenue established these positions as full-time remote.
The North Carolina Department of Revenue is accepting applications for a Revenue Tax Technician to work in the Correspondence Unit in the Taxpayer Assistance and Collection Division. The primary purpose of the Revenue Tax Technician (RTT) is to increase compliance by ensuring all written correspondence for basic to moderate tax situations received by the Department is reviewed, addressed, and resolved in a timely, accurate manner. The Revenue Tax Technician works in the Document Management System (DMS) in various work flow queues to answer basic to moderate questions from taxpayers and representatives, respond to written correspondence, make adjustments to accounts, and resolve taxpayer issues. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel on more complex tax situations. This is a great opportunity for someone with excellent time management skills, a strong work ethic, and can prioritize and multitask. The Revenue Tax Technician maintains rational behavior during interactions with taxpayers and demonstrates courteous, professional, and efficient behavior while dealing with controversial matters.
Responsibilities include, but are not limited to, the following:
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
Associate degree in Business Administration, Accounting or related field from an appropriately accredited institution, and one year work experience preferably in an accounting-related environment or an equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Some highlights include:
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083.
- This is an INTERNAL POSTING open ONLY for current employees of the NC Department of Revenue including temporaries who are currently working for DOR.*
The Department of Revenue established these positions as full-time remote.
The North Carolina Department of Revenue is accepting applications for a Revenue Tax Technician to work in the Correspondence Unit in the Taxpayer Assistance and Collection Division. The primary purpose of the Revenue Tax Technician (RTT) is to increase compliance by ensuring all written correspondence for basic to moderate tax situations received by the Department is reviewed, addressed, and resolved in a timely, accurate manner. The Revenue Tax Technician works in the Document Management System (DMS) in various work flow queues to answer basic to moderate questions from taxpayers and representatives, respond to written correspondence, make adjustments to accounts, and resolve taxpayer issues. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel on more complex tax situations. This is a great opportunity for someone with excellent time management skills, a strong work ethic, and can prioritize and multitask. The Revenue Tax Technician maintains rational behavior during interactions with taxpayers and demonstrates courteous, professional, and efficient behavior while dealing with controversial matters.
Responsibilities include, but are not limited to, the following:
- Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters, including issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax law
- Respond to correspondence received which taxpayers are requesting a penalty waiver, closing a business, have a misapplied payment, etc.
- Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities
- Explain, educate, and advise taxpayers (individual and businesses) of collection policies/procedures, tax laws, and regulations regarding delinquent taxes
- Make basic to moderate line item adjustments and updates to accounts to resolve issues based on information received from the taxpayer
- Establish payment plans with taxpayers based on standard operating procedures
- Remain abreast of all current revenue laws and any changes thereof
- Assist with division initiatives/projects as determined by management
- Basic skill level using Microsoft Word, Excel, and MS Office in general.
- Demonstrated skills and experience in accounting or business-related concepts.
- Demonstrated experience communicating with taxpayers.
- Knowledge of the Department's Integrated Tax Administration System (ITAS).
- Knowledge of the Department's Document Management System (DMS).
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.
Associate degree in Business Administration, Accounting or related field from an appropriately accredited institution, and one year work experience preferably in an accounting-related environment or an equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Some highlights include:
- The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083.
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