Personal Lines Account Manager

North Cascade Insurance, a member of Leavitt Group Northwest, in Anacortes, WA and Mount Vernon, WA is looking for a Personal Lines Account Manager for their busy office.

In this position you will be responsible for the following:

Job Description:

Personal Lines Account Manager are the cornerstone of the personal lines services team. This position answers all inbound personal lines service calls. They perform service and sales for customers including but not limited to adding/deleting/replacing vehicles, changing coverage’s, adding/deleting lien-holders and mortgagees, answering billing questions, verifying insurance, taking payments, cross sell, new quotes and handling other insurance questions as appropriate to service customers.

Responsibilities and Duties:

• Personal Lines Account Manager will handle customer service requests in a professional and knowledgeable manner.
• They will determine all impacts/needs associated with the service request, including impacts to other coverages or policies.
• During routine service contacts, they will also use their knowledge to identify any coverage gaps associated with a customer’s request and educate the customer on ways to mitigate their risk.
• The Account Manager will document all contacts, maintain customer records and files in a professional manner, and update customer information as appropriate for accuracy.
• They will maintain effective and timely follow-up systems and verify transactions with customers.
• They will effectively utilize technology to perform assignments and requests.
• Additionally, they will use knowledge of personal lines products, carriers, and agency and carrier rules to service customers effectively.
• Additional responsibilities could include drafting and sending correspondence, and other tasks of a service nature and other duties as assigned.
• In addition to inbound service calls, the Account Manger performs service activities to support their team and their manager or others, consistent with the responsibilities outlined above.

Job Requirements/Competencies:

• Must have a Property and Casualty license
• 3-5 years Agency experience preferred
• Excellent communication skills; verbally and written.
• Detail oriented and able to maintain compliance standards.
• Must be dependable, provide timely response, and complete of work activities.

North Cascade Insurance offers a full and attractive benefits package including;

• $26-$31/hr. depending on experience
• Bonus structure
• Health Insurance
• Dental and Vision Insurance
• A competitive salary depending on experience
• 401(k) with matching employer contributions.
• HSA and FSA
• Paid sick and vacation leave
• 37.5 hour work week

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