What are the responsibilities and job description for the Automotive Dealership Service Advisor position at North City Honda?
Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have ten dealerships consisting of 23 different franchises and over 800 employees. We have a strong presence in the Chicagoland area, with eight dealerships and two more located in central Illinois. We are searching for talented individuals to begin a new and exciting legacy in the U.S. market.
We are currently searching for a seasoned service advisor to join our team at our high volume North City Honda dealership. Our service department continues to grow, and this would be a rare opportunity for the right individual. With your experience and our high volume, you can make a great income. Come join an exciting team and work with the best franchise in the market.
- Health, Dental & Vision Insurance
- BCBS Health & Wellness Discounts/Programs
- Life Insurance
- 401(k)
- Paid time off / Vacation
- Growth / Advancement Opportunities
- Employee Vehicle Purchase Policy
- Above Average Industry Pay
- Publicly traded organization/stability
- Employee referral bonuses
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to impact the customer positively.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Maintain a good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- Must be a top performer willing to go above and beyond for customers
- Outstanding in sales and follow-through
- Must have at least one year experience in automobile service write-ups
- Experience with CDK is a plus
- Self-motivated, organized, and driven to succeed
- Must possess a valid driver's license