What are the responsibilities and job description for the Customer Care Specialist - Hybrid Option Available (Peabody, MA) position at north shore bank?
POSITION SUMMARY:
A Customer Care Specialist draws upon a detailed knowledge of bank products and services to provide internal and external customers with exceptional service and expertise. Using verbal and written communication skills, the Specialist is adept at quickly and accurately solving problems and answering questions to enhance customer relationships with the bank.
REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):
- Bachelor’s degree preferred
- One to three years Contact(call) center experience
- Must be customer focused and able to communicate in a clear and professional manner.
- Problem solving skills
- Sales Oriented
- Previous experience in a customer service environment is required
- Ability to work effectively in a team environment
- Proficient in using a Windows based PC, Microsoft Outlook, Excel, and Word.
- Licensed with NMLS
North Shore Bank is a EOE of women, minorities, protected veterans, and individuals with disabilities.
Monday & Friday: 8:30 AM to 1:15 PM
Tuesday-Thursday: 8:30 AM to 1 PM
23 hours per week
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