Dealer Services Representative

E

30%

Uses loan authority and credit union policy to underwrite loans.

E

25%

Calls on area dealerships and businesses to establish and maintain indirect lending channels. Promotes use of Credit Union's loan service and other financial services among dealer/retail network.

E

15%

Assists in training finance personnel at dealerships and within the credit union to ensure everyone is knowledgeable about the program requirements and procedures. Monitors program and acts as liasion between the Credit Union and dealer/retail network.

E

10%

Assists in identifying areas where existing credit union programs can be improved or enhanced. Identifies new market area and product types which can be profitably introduced to dealer/retail network. Develops plans to assist in implementing identified actions.

E

10%

Maintains and reports on dealer/retail network activity monthly. Provides explaination for exceptions to plan.

N

5%

Performs other job related duties as assigned.

N

5%

Completes or directs completion of all loan documents. Ensures documentation is complete and accurate. Completes required reports and records. Meets with member to explain terms and conditions and close the loan.

1.

Develop and maintain a reputation as a premier partner within the dealer network by: visiting dealerships on a regular basis; ensure loans are underwritten within 15 minutes of application receipt; and notify dealer of loan approval within 15 minutes of decision.

2.

Meet planned growth objectives for the dealer /retail network (with respect to the number of dealers and volume of business they represent within the market).

3.

Maintain a 30 day delinquency rate at or below 1% of loan portfolio.

4.

Meet or exceed operational objectives with respect to accuracy, application response turnaround times, contract funding times, and loan growth through the indirect lending program.

5.

Maintain a charge-off rate of no more than 0.40% of loan portfolio.

6.

Ensure loan decisions are in compliance with all applicable Federal, State, and lending regulations, policies, and procedures.

7.

Provide informed, professional, and accurate service and support to all members and associates.