ITS Support Specialist I

NGHS: Opportunities start here.

ITS Support Specialist I

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. The Informatics & Technology Services Support Team has a broad mandate to provide whatever support is needed in the use of systems or the facilitation of standardized processes for NGHS. Support should be prioritized in favor of external department customer’s first, then internal department customers. Relies on instructions and pre-established guidelines to perform the functions of the job. Maintains functionality of end user equipment. Operates, controls and monitors computer equipment to ensure servers, services, interfaces, and sites have functionality. Is responsible for the satisfactory completion of each scheduled shift supporting the Help Desk as well as supporting computer operations monitoring. Works under immediate supervision. This position is for weekend day shift.

• High school diploma or equivalent plus two years of technical training required. Certifications preferred: A Certification; MCSE (Microsoft Certified Solutions Expert); ITIL Certification; HDI (Help Desk Institute) Certfication.
• 1 -2 years related experience. Experience should be with equipment similar to that being used in Informatics & Technology Services. Help Desk support experience, Computer Operations experience or a hands-on technical school program preferred.

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.