Associate Director - Internal Communications

About the Opportunity This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Position Summary: Reporting to the Director of Internal Communications, the Associate Director of Internal Communications provides excellent content development, strong project management and creative capability for internal communications within the Office of the Provost (OTP) and across the division. The Associate Director will help to articulate Northeastern’s academic plan and strategic priorities to internal audiences and will serve as a strategic partner to the Director of Internal Communications. The incumbent will become the subject matter expert for the centers, institutes and impact engines that report directly to the Office of the Provost and will drive outstanding and creative content and tactical execution through a variety of channels – with an expert command of writing and creative expertise. The Associate Director will be an active partner within the OTP organization, helping elevate and communicate programs and initiatives focused on engaging and educating the diverse Northeastern community, as well as supporting a culture of excellence. Job Duties: Partner with the Director of Internal Communications, on the creation and implementation of the Office of the Provost (OTP) Internal Communications Strategic Plan; Identify and evaluate key performance indicators and evaluate regularly. Serve as the first point of contact to the centers, institutes and impact engines that report directly to the Office of the Provost; Provide strategic counsel and execute on matters that pertain to developing high-impact communications and creative assets (both digital and print) aimed at highlighting current initiatives related to the Academic Plan to internal audiences. Design and publish a variety of digital projects such as websites, presentations and internal marketing materials. Take on multiple projects at the same time and work with cross-functional teams throughout the OTP. Collaborate with the Provost's team in developing the OTP presentations, virtual offerings, announcements and communications for all audiences. Plan, create and manage multiple internal communications within the OTP through channels and platforms such as emails, virtual divisional meetings, webinars, PowerPoint presentations, etc. Curate and develop content for the OTP website (both written and digital); Maintain the OTP's websites in partnership with the Director of Internal Communications. Execute marketing and communications efforts on divisional events including publicizing and creating print, web, digital and other materials. Connect and collaborate with cross-disciplinary teams within the University Global Network to develop a deep understanding of communication needs and challenges. Partner with divisional and central marketing and communications teams throughout the University to respond to inquiries and coordinate divisional contributions to support strategic initiatives. Ensure that all current and new initiatives from the OTP align with brand governance: https://brand.northeastern.edu/. And go through brand review prior to publishing anything in market. Write and edit communications as they pertain to the development of new, innovative programming strategies. Perform regular content audits to determine content opportunities as well as to increase internal audience engagement. Support event planning around communications and marketing for the OTP that reinforce and highlight divisional priorities and support critical needs of the division. Work closely with the Director of Operations around event logistics, event asset creation and day-of execution, including Academic Honors Convocation, University Leadership Retreat, etc. Other duties as requested by the Provost and the Director of Internal Communications. Qualifications: Bachelor's degree required in business administration, marketing, communications, public relations or closely related field; Master's degree preferred. Five-to-seven years of experience in the design and execution of communications, strategic communications, digital communications and/or public relations strategy/activity, preferably in a higher education institution. Excellent writing and editing skills that includes creating a variety of written communications (newsletters, press releases, internal communications, web content, etc.) that demonstrate a command of language and grammar, clarity of thought, orderliness of presentation, and the ability to write for a specific audience. Creative and design experience to support visual storytelling. Demonstrated creative abilities to design layout, draft, edit copy, and schedule deliveries of internal communications. Manage email lists and appropriately segment audiences for various internal communications. Passion for creative storytelling and a comfort level operating and driving initiatives within complex, matrix organizations, focusing on employee engagement and content management. Strong project management skills and proven ability to manage multiple projects at once in a fast-paced, collaborative, deadline-oriented environment Strong interpersonal skills. Demonstrated ability to build relationships and work with distributed stakeholders to drive projects of moderate to high scope and complexity with broad impact. Proficient in use of Adobe Creative Cloud & Canva or similar design products. Open-minded and assertive when collaborating and working within our team and other groups within Northeastern University. Position Type Marketing and Communications Additional Information Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.