What are the responsibilities and job description for the Front Desk Agent position at NORTHPOINT HOSPITALITY GROUP?
Job Details
At North Point Hospitality (NPH), we serve our guests and each other with enthusiasm and warmth. NPH will Keep You Pointing North with internal advancement opportunities, a communications platform by Beekeeper where you can share your ideas and access information, and a comprehensive Group Benefits package. Need money now? Access your pay on-demand using the Rain payment management system!
Essential Functions:
- Greets and welcomes guests upon arrival.
- Manages guest check-in, check-out and billing processes.
- Handles sensitive guest information including room assignment and credit card/cash transactions.
- Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
- Meets all in-service requirements, complies with all system policies and procedures
Supervisory Responsibility: None
Work Environment: Professional work environment requiring business-casual dress or in some cases uniform professional dress; requires high level of verbal and written communication required with both internal and external customers. This position will require training and working at various North Point Hospitality Properties. This position requires evening, weekend, and holiday shifts.
Other Duties:
Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Qualifications
Requirements:
- High School diploma
- 3-years experience in hotel front desk desired
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- Frequent use requiring close vision, repetitive motion; bending; frequent standing (up to 8 hours) walking, reaching, occasional lifting up to 25 lbs.
Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:
- Professionalism
- Ability to delight guests by anticipating needs and responding in a friendly, helpful manner
- Consistently caring and respectful attitude toward internal and external customers
- Act as gracious host to all guests