Industry Services Specialist (Remote)

The Manufacturing Industry Services Specialist support the design and execution of the account strategy working closely with Dir. Of Strategic accounts and other key account team members. (Technology Services Specialist (TSS), Industry Director and Commercial and Industrial Print specialist). The role will be accountable to driving profitable revenue growth (PS, MS, ITS and 3^rd party HW) within the vertical assignment. This role is a catalyst for driving the segmented portfolio and as the portfolio evolves, these roles will further specialize to drive growth of our services and solutions. As a key team member this role will be responsible for gaining an understanding of the customer’s business and technology requirements, documenting those requirements, and creating a compelling business solution(s) that meet the client’s needs and achieves their desired business outcomes. The Vertical SS will be required to demonstrate a high degree of business acumen, technical knowledge, communication skills as well as a proven track record of driving high valued business results as an independent consultant. This role will also work with the lead design SME to ensure proper scoping and technology required and will work with the Industry Dir on customized solutions required by our customers.

JOB DUTIES AND RESPONSIBILITIES

• Able to call on clients to develop new business level relationships to increase RICOH's revenue share in assigned Vertical.
• Participate in industry related webinars, events and stay informed on trends and challenges within the assign industry.
• Ability to generate new sales opportunities within assigned accounts working in a team selling environment. Able to call on clients to develop new business level relationships to increase RICOH's revenue share in assigned accounts. Drives to meet or exceed assigned revenue and target metric objectives within assigned accounts.
• Consults with the customer with a high degree of Industry/Domain/Technology expertise and knowledge in the areas of CCM, Workplace, MS, IT services, BPO and the professional services and IT services that will be required to support these offerings.
• Understands and incorporates the Ricoh’s value proposition into every- day talk track with clients. Seen as the SME in presenting, promoting and solutioning within Ricoh’s services portfolio linking services and technology to solve customer’s business requirements.
• Ability to deliver a concise, well written business case on the solution required for each account to include a financial executive summary
• Participates in frequent communication of activities and account status with assigned account team.
• Performs the discovery and design necessary to implement a solution that will meet client needs. Must be able to run the discovery and design from idea to implementation with support of the design lead.
• Follows Ricoh's Methodology Framework to ensure that projects are accurately scoped and delivered in line with customer expectations. Must work with across the design, project management, operations, and implementation teams to ensure all pricing components have been included and level of effort is accurate.
• Works independently or with other Design resources and engages technical presale Design resources or Implementation Subject Matter Experts in more complex/specialized technology solutions. Utilizes the engagement process to obtain additional resource expertise.
• Accountable for self-development, staying current with new and developing industry trends.
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors. Routinely creates a helpful and positive work culture.