Assistant Bank Office Manager

JOB SUMMARY
Northwest's Assistant Bank Office Managers support managers in leading the office and team in areas of customer experience, production and sales, community relations and operations. This position assists with leading the office team and achieving the overall sales performance goals of the office.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION REQUIREMENTS - High School Diploma or equivalent

WORK EXPERIENCE:
2 - 6 years Banking experience
2 - 6 years Sales experience
2 - 6 years Customer Service experience
2 - 6 years Supervisory experience

ESSENTIAL FUNCTIONS:

• Responsible for leading the team members of the office
• Resolve or escalate issues referred by the office team
• Help facilitate team meetings/huddles
• Assist with implementation of Northwest’s strategic business plan and marketing initiatives
• Maintain community presence and involvement
• Communicate with customers to recognize cross-selling opportunities
• Educate and/or refer Northwest solutions that meet our customer/client needs through the Northwest 360 model – bank, borrow, invest, and insure
• Contribute to the overall sales performance of the office team
• Originate and process consumer loan requests
• Review and coach to the Northwest scorecard to ensure office goals are achieved
• Supervise and guide the office’s success of operations and audit goals
• Perform all retail office responsibilities as needed
• Conduct in person and outbound business calls/referrals for acquisitions and retention
• Able to work evening hours and weekends as scheduled or assigned
• Oversee onboarding of new and existing customers/clients
• Onboard and supervise training of new employees

KNOWLEDGE, SKILLS & ABILITIES

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Lockport, NY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising: 3 years (Preferred)
• Banking: 3 years (Preferred)

Work Location: One location