Inside Sales Representative

Northwest Electric is the Midwest’s expert in industrial electromechanical sales, service, and solutions. At Northwest Electric, serving our customers is our number one priority. We are a people-driven company that thrives on customer satisfaction. This service-orientated approach explains the loyal, long-term relationships we have developed with our customers.

Ideal candidates will be detail oriented and possess excellent customer service skills that will be used to meet the requirements of our customers.

JOB SUMMARY:

• Be a part of a team that values employee feedback.
• Work hours are days shift with some potential overtime.
• Growth opportunities include advancement to supervisory roles & management.
• Respond to incoming sales activities while promoting a professional company image through prompt, thorough, and courteous customer sales activities in a notebook.
• Process customer orders, advising on product applications, availability, correct parts, catalog numbers, shipping charges and price. Secure customer purchase order authorization.
• Contact vendors to determine product availability, application, price, shipping dates and delivery charges.
• Assist walk-in customers, pull orders, and load customer product.
• Follow all company procedures as instructed.
• Confer with office, shop, sales and management staff on issues relating to customer service.
• Handle purchasing of direct ship orders and non-stock products.
• Track all customer sales quotations to insure timely follow-up.
• Use computer reports to track daily customer orders to insure meeting customer requirement.
• Prepare formal quotes for various new equipment and projects.
• Contact customers with quote pricing on new product.
• Contact vendors to establish price and availability of replacement parts and/or repair items for customer jobs.
• Customer contact for job estimating and route scheduling.
• Assist in maintaining correct branch physical inventory.
• Assist in preparing job estimates.
• Handle incoming phone calls from customer.
• Call customer with repair quotes. Note repair versus replacement cost and communicate service options to appropriate customer representatives.
• Keep work area neat and clean as directed by supervisor.
• Perform any other duties as assigned by the Manager.
• Attend company and/or vendor / manufacturer-sponsored training seminars to improve product knowledge and/or job skills.

SKILLS AND ABILITIES:

• Ability to work well with others under pressure and in a team situation.
• Excellent customer skills.
• Coordinating and assisting in project work as directed by Branch Manager.

QUALIFICATIONS:

• Minimum level of education: high school diploma.
• Preferred: Technical school training.
• Computer literacy.
• Warehousing.
• Must have a valid driver’s license and good driving record.
• Must provide a valid phone number.

Northwest Electric, LLC is a sales and service operation. Our Focus is to Create Value by Exceeding Expectations by providing Electromechanical Innovations & Solutions.

EXCELLENT PAY BASED ON EXPERIENCE. $18-$26 per hour.

BENEFITS:

Medical, Dental, Vision, Life, Long Term Disability, HSA, 401K, Vacation, Holidays, Tuition Assistance, Profit Sharing

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Schedule:

• Day shift

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Norfolk, NE 68701: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location