AREA MANAGER

As retail office network leaders, Northwest area managers oversee multiple offices and office managers—ensuring the appropriate management, coaching and development of each team in line with Northwest's standards for customer experience. In addition to the complete oversight of area-wide office operations, employee relations, and community engagement, area managers implement sales initiatives that leverage Northwest management tools to meet district goals.

ESSENTIAL FUNCTIONS:

• Provide supervision, leadership and communication for all offices in their area
• Oversee all implementation and support of Northwest policy and procedure
• Attend region advisory board and corporate board meetings as applicable
• Work with team to address employee relations and resolve conflicts
• Identify and cultivate current and future organizational talent
• Ensure that office staff are consistently providing the best customer experience possible
• Communicate with customers to recognize cross-selling opportunities, including education and referral of Northwest solutions that meet our customer/client needs through the Northwest 360 model – bank, borrow, invest, and insure.
• Oversee the onboarding of new and existing customers/clients and resolve or escalate issues referred by the office team
• Implement of Northwest’s strategic business plan and marketing initiatives
• Generate small business relationships
• Perform all retail office positions to support the team
• Conduct in-person and out bound business calls/referrals for acquisition and retention
• Lead the overall sales performance of the office and area teams by reviewing and coaching to the Northwest scorecard
• Originate and process consumer loan requests
• Provide leadership to the office team by providing a positive work environment, coaching, and facilitating team meetings/huddles
• Recruit top available talent and onboard/supervise training of new employees
• Supervise and guide the office’s success of operations and audit
• Adhere to the staffing model for operating efficiencies
• Minimize office operating expenses
• Develop and maintain a high profile within the community
• Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
• Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans
• Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
• Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
• Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
• Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
• Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
• Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters

QUALIFICATIONS:

Education:

• High School Diploma or Equivalent Experience preferred

Work Experience:

• Banking and/or Retail Experience preferred
• 6 - 8 years Sales Experience preferred
• 6 - 8 years Supervisory Experience preferred

Skills