What are the responsibilities and job description for the Director of Housekeeping position at Northwood Hospitality LLC?
The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
- Maintain a warm and friendly demeanor at all times.
- Respond to all guest requests, problems, complaints and/or accidents and follow up to ensure overall guest satisfaction.
- Motivate, coach, counsel all Housekeeping team members.
- Ensure compliance to Safety standards, using the steps to effective training according to The Amara Resort & Spa standards.
- Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
- Maintain and control all housekeeping equipment.
- Ensure compliance with all corporate Risk Management standards.
- Conduct monthly guest supplies and cleaning supplies inventories.
- Ensure that large guestroom turns are managed efficiently.
- Ensure consistency with departmental opening and closing procedures.
- Manage vendor contracts (i.e. dry cleaners, window washers, etc.).
- Prepare and conduct all Housekeeping interviews and follow hiring procedures.
- Develop team member morale and ensure training of Housekeeping personnel.
- Ensure guest rooms are inspected with supervisors on a daily basis.
- Ensure inspection of all VIP rooms prior to arrival.
- Ensure that public areas, guest rooms and back-of-house areas are clean and meet proper maintenance standards.
- Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
- Ensure guest privacy and security by correctly following The Amara Resort & Spa procedures.
- Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
- Conduct pre-shift meetings for all Housekeeping staff.
- Respond to emergency situations using information contained in MSDS sheets as required.
- Balance and clear room status nightly and resolve any discrepancies.
- Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
- Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
- Maintain The Amara Resort & Spa SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
- Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments.
Education & Experience:
- At least 3 years of progressive Housekeeping experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
- Supervisory experience required.
Salary : $52,600 - $66,600
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