Job Posting for Automation Service Technician, Robot Programmer at NOVA Automation
NOVA Automation is an industrial automation company that specializes in engineering, manufacturing, and integrating large-scale packaging and palletizing systems. The company focuses on providing complete end-to-end solutions using automation and robotics for bulk product handling from the storage of material to the palletized product. NOVA's automation systems are built specifically to the customer's needs and are optimized to improve efficiencies and streamline the customer's manufacturing processes. The company operates within North America, South America and Europe and services customers including some of the largest Fortune 500 companies across a multitude of industries. These segments include Chemicals, Food, Flour, Landscape, Minerals, Agriculture, Bio-Fuel, Lugomix, Fertilizer, Sugar, Salt, Industrial Materials, Cement... etc.
NOVA is growing and the Automation Service Technician, Robot Programmer role is instrumental in ensuring NOVA Automation's customers are successfully operating NOVA equipment in their production environments. The Service team, based in Denver, CO is responsible for programming, commissioning, upgrading, servicing, and troubleshooting our deployed robotic automation and packaging systems both in-person and remotely. NOVA's Service team is committed to delivering measurable value to our customers and to continually expand that value through improvements to our solutions and processes. We're seeking a few good people to staff-up our Service Team - maybe that's you!
Are you eager to apply your diverse controls and robot programming experience to an American automation OEM and integrator? Are you looking for a stimulating and challenging career where your customer service and technical knowledge can be leveraged to assist, train, and improve business processes for customers? Do you have excellent communication skills, love troubleshooting and working to resolve problems?
As an Automation Service Technician, Robot Programmer at NOVA, you will be a designated customer advocate who will assist in providing tailored remote support. It is well suited to an individual with strong technical skills who enjoys solving problems as much as working directly with people.
The Automation Service Technician, Robot Programmer will spend their time in-house at our Denver facility providing remote customer support and supporting our in-house Testing & Controls team programming and performing factory acceptance testing on new equipment. A willingness to learn and develop new ideas, problem solve, and think quickly is key to success in this role.
Roles and Responsibilities - What you'll be doing
Providing remote customer support: fielding support phone calls/emails/messages and being on-call during designated hours.
Providing on-site customer support (up to 50% travel) in the event of a critical situation to expedite resolution as required.
Managing support cases to ensure issues are recorded, tracked, and resolved with timely follow-ups with thorough documentation of all the troubleshooting steps in the ticketing system.
Being a subject matter expert on NOVA and integrated equipment.
Supporting NOVA's in-house Testing & Controls team.
Supporting NOVA's Field Service Engineers and Technicians.
Demonstrating alignment with NOVA's Mission, Vision, and Values
Qualifications and Requirements - What you bring to the table as a candidate
Customer-focused with the ability to provide NOVA's customers a top-tier service experience.
The ability to thrive in challenging, high-pressure, and less-than-ideal working environments.
The ability to effectively and efficiently troubleshoot on complex customer engagements.
Highly detail oriented throughout work duties including administrative & documentation responsibilities.
Extensive mechanical aptitude and deep understanding of machine theory
Programming and Electrical Aptitude:
5 years' experience of Electrical Knowledge, Computer Programming, Controls and Systems Engineering, and Robotics experience.
Deep understanding of components, connected components, drives, ethernet/ethernet ip, industrial iot, machine safety, motion control, motor control, vibration, servo drives, security risks & solutions, safety, process safety, process, process networks, and networks.
Able to modify/build Ladder Logic programs for CompactLogix, RSLogix, and Siemens controls.
Robotic programming and troubleshooting of Kawasaki & Yaskawa Robots
Kuka & Fanuc robot programming experience a plus
Variable Frequency Drives - Allen Bradley Powerflex, Eaton, SEW Eurodrive.