What are the responsibilities and job description for the Medicaid MCO Team Lead position at NovaCare Rehabilitation?
Overview
We are seeking a dynamic Medicaid/MCO Team Lead to support the daily operations of our Patient Account Representatives (PAR) in Canonsburg, PA. As a Team Lead, you will play a pivotal role in driving performance, ensuring compliance, and fostering team development within the Collection Team.
Responsibilities
- Support and mentor PARs in alignment with company objectives.
- Collaborate with CBO Supervisor to provide recommendations, counseling, and coaching for enhanced performance.
- Maintain expertise in all functions and processes within the Collection Team, and facilitate communication and training on procedures and policies.
- Ensure adherence to collections procedures and negotiate compromises with attorneys on litigated cases.
- Manage accounts in service queues, work files, AR agings, and zero pay reports for assigned clinics.
- Provide support and training to PARs within the same database.
- Collaborate with Supervisor/Manager to identify and resolve specific payer issues.
- Ensure compliance with procedures for data integrity, cash flow, and customer service in relation to HIPAA compliance.
- Perform other duties or special projects as assigned.
Qualifications
Required:
• High School diploma or equivalent.• 1 year of Customer Service experience
Preferred:
• Minimum three to five years in a high-volume reimbursement environment.• Minimum three to five years of training experience.• Strong interpersonal, oral, and written communication skills.• Ability to organize, prioritize, and manage multiple projects.• Interpersonal skills that foster participation, teamwork, and development.• Proficiency in Windows-based office technologies.
Benefits:
At Select Medical, we prioritize work-life balance for our employees, offering:
•Extensive paid orientation program.• Paid Time Off (PTO) and Extended Illness Days (EID).• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.• 401(k) retirement plan with company match.• No Required Weekends.
Working Conditions/Physical Demands:
- Office Environment
- Sitting for extended periods of time
- Ability to lift weight up to 35 lbs.
Join our team and make a difference in the lives of our patients while enjoying a rewarding career with Select Medical. Apply now!
Additional Data
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
