What are the responsibilities and job description for the Dir, Product Owner Web position at Novartis?
Summary
About the Role
The Director of MarTech Product Management, Product Owner, Web Platform prioritizes and delivers a product vision and roadmap that satisfies established strategy, business goals, and customer needs. As Product Owner of Web Platform, this associate will be responsible for guiding ongoing US content management system strategy, feature/functionality business case analysis and governance, and customer experience strategy supporting a growing
business portfolio of over 50 commercial websites covering all strategic Novartis brand presence in the US.
This role will report directly into the Executive Director, Websites/CMS, partnering with Digital Trust, Content Enablement, UX, Enterprise IT, and other teams to design customer-centered approaches that meet aligned enterprise
business objectives and customer (both patient and HCP) needs throughout the product lifecycle, from build, to launch and run).
A qualified candidate will display proven experience with large-scale content management system implementation, design systems, and agile servant leadership with a globally distributed scrum team. The ability to work closely with technical and data teams to translate business requirements and user needs to architecture and product solutions will also be a key factor in the success of the web product team.
Major Accountabilities:
VISION Co-creates product strategic vision with web product strategy team and articulates the “What” and the “Why”, based on a deep understanding of customer’s jobs-to-be-done
OPERATING MODEL Partner in the enterprise approach to operationalizing the product pursuant to the strategic vision, enabling pull-through to happen at the brand or ground level
ROADMAP Collaborates with the team to create and align the web product roadmap to the 3-year enterprise Martech product vision and strategy for technology within the Integrated Marketing & Customer Experience organization[IL1] [SL2] [IL3]
BACKLOG Owns the product backlog and oversees ongoing backlog refinement throughout product lifecycle, leveraging insights and analytics to make informed recommendations and decisions
ARTIFACTS Works with Solution Architect / Technical Product Lead to create and manage artifacts (e.g product epics and stories in canonical format) that create clarity for the team[CH4] [SL5]
BUDGET & PLANNING Participate in ongoing planning efforts, including budgeting and planning, as well as defining group objectives and key metrics that support the overall Integrated Marketing & Customer Experience organization’s objectives for web
BUDGET & PLANNING Manage, in partnership with Novartis IT, third-party contracts related to product platform and operations, including RFPs where relevant, renewals, and assessing against value received
LEADERSHIP Creates autonomy and psychological safety for the Product team
LEADERSHIP Acts as a servant leader, removing organizational impediments (resources and processes) outside of the scrum team and clearing dependencies
What you’ll bring to the role:
Education:
A Bachelor’s degree in the related field is required; a Master of Science and/or MBA is preferred.
Experience:
Minimum of 7 years of related technical experience in Product Management, or similar, with multi-functional experience across Commercial Operations and/or Marketing,
Minimum of 5 years of experience in leading product management of
Minimum of 3 years of experience in operating effective marketing technology configurations and integrations that drive performance and enable effective customer engagement and marketing activities. Relevant experience in transforming the businesses through personalized engagement and related product management operations.
Understanding of regulatory, compliance privacy and legal guardrails and policies, including
Effective cross-functional collaboration with various stakeholders and teams including Product, Marketing, Sales, Technology Transformation, Communications, Privacy, Legal, Regulatory, Compliance and Global and external vendors
Detail-oriented with the ability to lead Change Management while manage multiple tasks, priorities, and deadlines.
Experience in Life Sciences, including (Pharmaceutical, and Healthcare), Financial Services, or Consumer Packaged Goods, preferred
Demonstrated understanding of analytics to generate insights and market knowledge with an ability to translate to user stories preferred
Familiarity with agile approaches to marketing strategy and execution preferred
Why Novartis?
766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
