Night Auditor

Position Title: Night Auditor

Department: Front of the House

Reports to: Front of the House Manager, and Overnight Manager

Purpose: Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management.

Essential Elements:

¨ Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available.

¨ Posts and audits banquet checks in order of the banquet summary sheet.

¨ Reconciles all Food and Beverage outlet postings.

¨ Verifies front desk cashier work is balanced.

¨ Performs an accurate bucket check of all in-house registration cards.

¨ Ensures all guest accounts are accurately posted with room and tax.

¨ Performs nightly IBM maintained by monitoring the file sizes and performing weekly and monthly reorgs.

¨ Ensures the completion of all H.I.S. night audit functions.

¨ Distributes all close day reports and morning reports to the appropriate departments.

¨ Transmits accurate data to Management.

¨ Prepares and distributes the Daily Report (Daily Business Summary DBS).
PHYSICAL ABILITIES
1. Exert physical effort in transporting 25 pounds to guests or other hotel areas.

2. Endure various physical movements throughout the work areas.

3. Remain in stationary position for several minutes/hours throughout work shift.

4. Satisfactorily communicate with guests, management and co-workers to their understanding.

Desirables

• Excellent phone & verbal communication skills.
• Previous front desk hotel experience preferred at the front desk, night auditor, and cashier.
• Flexible schedule. Works overnight.
• May be required to perform housekeeping, engineering and security duties as needed.
• Fluency in a foreign language (Spanish)
• Ability to suggestively up sell.
• Certification in CPR.
• Previous guest relations training.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Weekend availability

Ability to commute/relocate:

• Miami, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel & Accommodations Guest Services Staff: 2 years (Required)
• Hotel experience: 1 year (Preferred)

Work Location: One location