Security agent

Fraud and Security Agent(September2024)

JobOverview :

We are seeking adetailoriented and analytical Fraud and Security Agent to join ourteam. This role is responsible for monitoring detecting andpreventing fraudulent activities in customer transactions whileensuring a secure environment for our clients.

The agent willhandle inquiries related to account security provide excellentcustomer service and investigate potential fraud in a fastpacedcall center environment.

KeyResponsibilities :

• Monitor transactions for signs of suspicious orfraudulent activity.
• Respond to customerinquiries regarding account security and fraudprevention.
• Investigate and resolve fraudulentcases through detailed analysis and communication withclients.
• Escalate complex fraud cases to higherlevels of security when necessary.
• Stay updated on the latest trends infraud and security to mitigate risks.

Qualifications

Experience :

• Previous experience in a fraud prevention orsecurity role preferably in a call center or customer serviceenvironment.
• Familiarity with financialtransactions digital fraud prevention tools andtechniques.

Skills :

• Strong analytical and problemsolvingabilities.
• Excellent verbal and writtencommunication skills in English.
• Attention todetail and the ability to work in a fastpacedenvironment.
• Strong customer service skillswith the ability to explain complex security concepts tonontechnical customers.

Technical Skills :

• Proficiency in MS Office and fraud detectionsoftware (e.g. fraud managementsystems).
• Knowledge of cybersecurity principlesis a plus.

WorkConditions :

• Shifts mayinclude weekends and holidays as fraud prevention is a 24 / 7operation.
• Officebased within a call centerenvironment.

Remote Work :

Last updated : 2024-09-20