Programme Manager- Change Manager

NR Consulting LLC
Whippany, NJ Full Time
POSTED ON 7/9/2023 CLOSED ON 10/15/2023

Job Posting for Programme Manager- Change Manager at NR Consulting LLC

Title: Change Manager
Duration: 6 Months
Location: Whippany, NJ

Client is looking for a person who has worked as a Change Manager and has experience in the below:
  • Ensure overall adherence to the Change Standards within a Business Unit.
  • Ensure proper running of Change Advisory Boards (CABs); Failed change review calls & Effective change calls.
  • Provide guidance and advice about the Change Management process to the local change community.
  • Ensure compliance with Change Management operational procedures.
  • Drive improvements to local Change Management operations and raise process improvement opportunities with the Operational Process Owner
  • Perform proactive change data quality samplings and educate change assignees according to the Change Standards
  • Implement process improvements to meet a satisfactory or mature rating for Change Management KPI, KRIs
  • Conduct process improvement working groups and deep dive sessions with stakeholders in order to identify common themes, patterns
  • Produce Adhoc Service First reporting, utilize dashboards to constantly monitor Change Management KPI, KRIs, CVCs (Change Control Validations)
  • Active coordination of Change Freezes, Heightened Awareness and Business Events impacting Business Units
  • Remediate and track non-compliance or unsatisfactory change metrics via ORAC responses/Service Improvement Plans
  • Conduct monthly governance meetings with stakeholders, record minutes, and follow-up on actions including service improvement plans.

Essential Skills/Basic Qualifications:
  • Bachelor's Degree
  • 5 years in ITIL, out of which 2 years of experience in managing IT Change
  • 2 years of experience with ITSM tool (e.g. Service Now), specifically reporting and querying data, understanding Config management, how it pertains to Change management and ability to traverse hierarchical datasets within SN
  • Significant expertise in Excel and Powerpoint to be able to manage and present large datasets to use for decision making

Desirable skills/Preferred Qualifications :
  • Driving Process Improvement through automation using Data Science and Machine Learning capabilities (e.g.Python/Excel integration)
  • Experience of working in global teams
  • Experience of working in a regulated (preferably financial) environment
  • Excellent communication & stakeholder management skills
  • Strong assertiveness & negotiation skills and proven ability to influence others
  • Excellent analytical skills with ability to identify trends on change data and set appropriate actions
  • Excellent presentational skills with ability to present and create slides for stakeholders
  • Good understanding of IT infrastructure and its underlying components (Networks, Unix, Windows etc.)
  • Experience of managing Change to support Dev/Sec Ops
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