Processor

A Processor will handle claims for consumers. Handle claims calls from consumers as well as Insurance Companies, Lenders and Car Dealers (calling on behalf of consumers). Responsibilities include the ability to approve, deny and process claims in a claims center environment. This is not a sales position. 

Duties and Responsibilities:  

• Maintain a diary of new and pending claims.  
• Handle 30-40 inbound claims calls each day. 
• Verify documents for accuracy. Identify and escalate priority issues. 
• Collect missing document via phone, email, or regular mail. 
• Customer service skills and the ability to take ownership in assisting, researching, and resolving claims and other customer service issues. 

• Update company database with information pertaining to each claim. 
• Make outbound calls to insurance companies, dealers, consumers, and lenders to request required documentation for the claims file. 
• Communicate decision with clients consistent with our contractual agreement. 

Education and Work Experience:  

Associate Degree or High School diploma with minimum 3-year customer service experience 

Knowledge and Skills:  

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.  

• Must maintain highest level of Confidentiality at all times. 
• Must demonstrate a positive attitude with both internal & external members 
• Excellent interpersonal communication skills (verbal and written) 

• Must have working knowledge of Excel and Word 
• Ability to multi-task, follow up, and meet deadlines 
• Strong attention to detail 
• Must demonstrate polite and professional demeanor 
• Ability to identify discrepancies and take the initiative to research variances and correct 

• Knowledge of basic mathematics ( ,-,*,/,%) 

Hours Required: Monday to Friday 8:30 am to 5:00 pm 

Physical Demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs.  The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision and the ability to adjust focus.  

Work Environment:  

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

The usual environment is in a business office with a noise level in the work environment that is usually moderate.   

This is a non-exempt position.