Desktop Support Analyst
Req ID: 151816
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Analyst to join our team in Washington, District of Columbia (US-DC), United States (US).
Primary Duties of the Desktop Support analyst but not limited to:
- Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queue.
- Support in-office walk-ups and remote assistance while providing a great customer experience.
- Identify, troubleshoot, and resolve hardware and software problems and provide employee training.
- Desktop equipment moves, adds and changes.
- Responding in a timely manner to service issues and requests.
- Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
- Utilize a ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction.
- Handle projects assigned by management.
- Work independently on day-to-day operations.
- Support special events at remote locations as needed.
- Perform related work as assigned.
Basic Qualifications:
- Requires undergraduate degree in Computer Science or other technical discipline or equivalent combination of education and work experience (4 additional years of experience as noted above/below will substitute for an Associate’s degree and 8 additional years of experience as noted above/below will substitute for Bachelor’s degree).
- Minimum 3 years of IT desktop support experience in an enterprise environment supporting Windows 10, macOS, and mobile devices.
- Must be a US citizen.
- Interim Secret Clearance required.
- Must be able to perform the physical responsibilities of the position.
Preferred Skills:
- Excellent hands-on and remote customer service skills.
- Ability to work independently and within a team environment.
- Able to prioritize and address multiple tasks and projects in a dynamic work environment.
- Strong interpersonal and communication skills, strong work ethic and positive attitude.
- Active Directory, Microsoft Windows 10, Microsoft O365 and Google suite experience.
- Able to work on-site and able to work a flexible scheduled as assigned. Occasional weekend work.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis.
Job Type: Full-time
Pay: $50,000.00 - $56,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Education:
Experience:
- IT Desktop Support: 3 years (Required)
Security clearance:
Work Location:
Work Remotely: