Junior Knowledge Management Analyst

Job Description

#INDIST

Company Overview:

Req ID: 206406

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT DATA's Client is currently seeking a Knowledge management Analyst to join their team to work remotely anywhere in the USA.

Job Description:

Project Overview:

Training materials for new IT Support personnel is needed to help create knowledge articles on the ServiceNow platform. We would like to deliver a reusable and packaged training course that can be distributed as part of initial phases of ServiceNow trainings. The training materials will need to be distributed and socialized on multiple messaging platforms and will require specific creative materials to match, ie. motion graphics can be reused on multiple platforms but the Plateau/SuccessFactors content will need to be delivered in appropriate manner.

This position is 20 hours/week for 6 months with a possible extension of contract.

Role Scope / Deliverables: In Knowledge Management Design & Training you will be creating motion graphics and other digital artifacts to train new user how to create Knowledge Articles for IT support. The assets you create will be used in ServiceNow Knowledge trainings you help create for new Thermo Fisher Scientific colleagues. You will need to be able to support these trainings with the ultimate goal of having these new colleagues create Knowledge Articles.

Required Skills

• 1 years of experience with training material creation


• Digital Production


• Captivate


• ServiceNow


• Success Factors and Plateau


• Video Editing


• Branding expertise

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.