What are the responsibilities and job description for the Messaging Support Analyst (Microsoft) position at NTT Data?
Req ID:
171474
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Messaging Support Analyst (Microsoft) to join our team in Richmond, Virginia (US-VA), United States (US).
Description-
-
Flexible working in shifts supporting 24X7 steady state operations.
- Covering Business Hours of 7am-7pm on a rotation, with off-hours and weekend on-call support.
- Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
- They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work.
- Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
- Contributes to root-cause analysis based on system and incident knowledge.
- Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests.
- Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks.
- Regularly exercises discretion and independent judgment on technical matters.
- Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
- Builds deeper understanding of processes, procedures, customers and organization.
Technical Skillset-
- Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, Google Workspace (G Suite). Also must understand AD and LDAP. Prior experience in administering/supporting these platforms is required.
- Troubleshooting skills on end user support tasks, recipient's management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support a plus.
- Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management. Service Now experience a plus.
- Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, etc.
- Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).
Required Skills:
- 3 years' experience providing L 2/3 support for Messaging Systems (Microsoft or Google).
- 2 years' experience applying ITSM concepts to provide support.
- 3 years' experience administering/supporting AD and LDAP.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit
. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.
Nearest Major Market:
Richmond
Job Segment:
Help Desk, Information Technology, Consulting, Cloud, Technology
