Req ID: 202587
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Systems Admin Specialist Advisor (Remote) to join our team in Libertyville, Illinois (US-IL), United States (US).
Note : We prefer someone in the Chicago area if possible, where they could go to the VCI office when needed in Libertyville, IL.
At least 10 years of UCCE experience, installing and advanced configuration on Cisco UCCE platforms; technical knowledge of Cisco UCCE - ICM, CVP, CUIC, and Finesse
- Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes
- Lead design, integration, deployment, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the UCCE/Dialer space
- Assess, design and document technical requirements supporting business needs; Develops implementation requirements for technical infrastructure and services
- Configure/troubleshoot/build profiles, etc. in a Cisco CUCM, UCCE solution
- Work with Cisco TAC and help guide managing the Contact Center Enterprise environment
- Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems
- Works on problems of diverse scope and complexity
- Reviews or presents technology solutions to working teams, suppliers, and customers.
- Demonstrated ability to design, deploy, and troubleshoot UCCE issues including: reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT)
- Experience with networking and how the UCCE and CUCM systems integrate on a corporate network.
- Experience with vCenter, ESXi, VMs
- Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Job Segment:
Cisco, Cloud, System Administrator, Administrative Assistant, Consulting, Technology, Administrative