Systems Engineering Specialist

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a [[Desktop Engineer]] to join our team in [[Lemont]], [[Illinois]], [[United States]].

At NTT DATA, we are looking for a Desktop Engineer with In-depth knowledge in operations and engineering functions of desktop operating systems and other workplace technologies like Windows 7/10/11, MacOS, Citrix, SCCM, GPOs, Active Director, Digital Signage, and Infrastructure/Enterprise Support for our client based in Lemont, IL.

• Deploying, creating, and maintaining client desktop images, configuration, software distribution, and patching.
• Extensive knowledge of software packages used in images for endpoint security, basic operations, productivity and management e.g. McAfee, Symantec, O365, RDP.
• Strong troubleshooting capabilities to develop and continuously refine processes to improve endpoint functionality and stability
• Ensure that the network and connectivity issues are clearly identified and fixed
• Develop enhanced production monitoring and additional capabilities
• Ensure that the desktops, mobile devices, tablets, and BYOD devices are updated with latest patches, ensuring security and latest features to be available
• Manage project deliverables and support services such that all the SLA's are met for every measuring period
• Ensure contractual deliverables are provided and performance SLA's are achieved
• Responsible for providing Tier III support to internal customers by processing incidents and service requests that arrive at the technical help desk
• Use ServiceNow to track, record, and maintain all Incidents and Change requests while maintaining internal and customer facing documentation in the Knowledge Base
• Knowledgeable and have used vulnerability management tools such as Tenable SC and is able to interpret vulnerability management output/scan results and develop remediation activities to be presented to change management and cyber teams.

Required Qualifications:

This is a highly complex environment and as such a minimum level of experience for any junior position should be equal to or greater than the following:

• Master's Degree with at least 3 years of IT support OR Undergraduate Degree with at least 5 years of IT Support
• 5 years of experience managing client infrastructure and assets including desktops, tablets, and mobile phone
• 5 years in Information Technology experience in technical solution design, Windows desktops, MacOS desktops, Citrix Workspace or other virtualization solution
• Valid REAL ID required

Desired Qualification:

• IT Certifications: MCITP, MCSA, MCA, RedHat, Linux, or equivalent
• Proven reporting experience and capabilities in ServiceNow or similar ITSM system
• DoD 8140 Security Certification; COMPTIA IT certification (A , Net , Linux etc....)
• Experience in supporting hybrid cloud environment

Candidates for this position will be required to adhere to NTT DATA's and its clients' COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

In compliance with the Colorado Equal Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired in Colorado. The starting pay range for a candidate selected for this position who works in Colorado is $80,000 - $115,000. The successful candidate's actual pay will be based on a number of factors, including work location, relevant experience (internal or external), technical skills, and other qualifications. The candidate may also be eligible for incentive compensation based on personal and/or company performance. This position is eligible for company benefits including but not limited to medical, dental, and vision coverage with an employer contribution, flexible spending or health savings account, life and AD&D, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and many other additional voluntary benefits.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team

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