Customer Support Expert (Must live in CA)

Nugg is one of the hottest startups in the $30-50 billion marijuana space. If you’re passionate about joining a dynamic company that is already a leader in its industry (and is growing rapidly), Nugg is the right place for you!

We are seeking a patient support expert to provide assistance to patients applying for medical cannabis cards in 11 different states.

Please do NOT apply to this job if you do not meet the qualifications listed below.

HOURS and LOCATION:
We have a part time shift open on weekend evenings. Please note working evenings on Saturday, Sunday or both will be required. The position is remote, but does require undivided attention during scheduled hours. You must also live in CA to be considered. Our entire team is remote, but we have an office in Venice that you’re free to work at as much as you like.

COMPENSATION: starts at $16/hr, with bi-annual raises based on performance.

RESPONSIBILITIES:
—be able to multi-task in a high paced environment. We have thousands of patients and customers that use our platform daily, which requires a high amount of adaptability as their questions and issues vastly range depending on which platform they are using and what state they live in.
—help patients navigate the online application, video chat with a doctor, and receive their medical card.
—help customers (in a timely, professional, and friendly fashion) to place orders using our delivery marketplace
—collaborate on team-projects and company-wide efforts to advance the industry.

QUALIFICATIONS:
—exceptional typist; you type 65 wpm
—exceptional communication skills and professional presence
—innovative problem solver, results minded and solution focused
—effective team player with ability to work independently
—tech savvy, strong in multi-tasking between different programs and communications
—you love helping people and making people smile
—understanding of how the medical marijuana market works in California, New York, Nevada, Oklahoma, Missouri, Ohio, Pennsylvania, New Jersey and/or Virginia.

COMPANY OVERVIEW:

Based in Los Angeles, we’re the nation’s largest online cannabis marketplace. We provide quick, easy, and professional access to medical marijuana delivery for people in California, and have ambitious plans to offer our services throughout the entire United States. We have recently expand our delivery platform to a highly successful subscription model, NuggClub.

The other arm of our business, NuggMD, is the nation’s leading telemedicine platform for cannabis, connecting potential cannabis users with licensed doctors via live video to make getting a doctor’s recommendation for medical cannabis quick and painless.

NuggMD is the leading telemedicine platform for cannabis evaluations, has served over 500,000 people in California, New York, Nevada, Oklahoma, Missouri, Ohio, Pennsylvania, New Jersey, Virginia, Connecticut, Maine, and Maryland and will be available in more states soon.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Paid training
• Work from home

Schedule:

• Evening shift
• Weekend availability

Application Question(s):

• Do you live within California?

Work Location:

• Multiple locations

Work Remotely:

• Yes

Work Location: Multiple Locations