What are the responsibilities and job description for the Customer Success Manager- Mid-Market position at Numerator?
Numerator is seeking a Customer Success Manager to work with clients in our Digital First service model. You will ensure our clients achieve success with our platform-based solutions and maximize their return on investment - leading to strong renewal rates and growth across our portfolio of products. The Customer Success Manager will have a bias for action, fostering an environment for innovation at scale.
This individual is responsible for understanding customer business objectives and use cases of our solutions, with the goal of increasing platform adoption. The Customer Success Manager will partner with other members of our Customer Team to ensure clients get the most from our game-changing insights and products.
What you'll do:
- Manage a client relationship after onboarding is complete to drive on-going realized value against measurable long-term strategic goals to ensure long-term success
- Aid in the creation and distribution of standardized, journey-based content to enhance the experience of our mid-market clients
- Be an advocate for all assigned clients by understanding their business deeply and leveraging Numerator’s solutions to help them grow
- Work closely with Sales colleagues to support business reviews, ensure renewal of annual recurring revenue, and identify and support growth across an assigned portfolio of clients
- Manage to Client Health objectives and lead execution against all supporting activities including NPS capture and response and Calls to Action to restore Client Health
- Provide feedback to the Product Team to help improve platform offerings
- Continually create or refine processes and internal documentation
- Support all pillars of the Customer Success function as needed
