What are the responsibilities and job description for the Call center specialist position at Nusenda?
Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals.
Diversity, equity, and inclusion are part of our culture and values.
As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!
Thank you for your interest in joining the Nusenda team!
We are seeking a Lending Consultant - Member Service Representative III . You'll be responsible for providing members and potential members with excellent service, in a contact center environment.
You will be knowledgeable in all functions and processes regarding transactional and lending operations. You'll answer calls, troubleshoot, and resolve member issues, specific to processing of loan applications, and opening new memberships.
You'll Identify products and services that align with members' financial needs. You will be a trusted financial resource to existing and potential members by utilizing a consultative approach to evaluate, educate, and fulfill members' financial needs.
You'll effectively process and support online lending applications and membership needs through virtual delivery channels.
To Thrive in this role, you should have : 3-5 years of similar call center or financial institution experience. This position is one part member service and one part problem-solving.
This might be the role for you if you enjoy work requiring strong interpersonal skills, a fast-paced environment, and a passion for helping others.
Key Skills and Experience :
- Assists members with financial needs through a consultative-based approach.
- Identify and educate members on value-added products / services to meet individual needs.
- Opening and closing accounts / memberships, consumer loans.
- Conducts basic transactions and problem resolution
- Effectively process and support online lending applications and membership needs through virtual delivery channels
Call Center Hours of operation are : Monday-Friday 7 : 30am-6 : 00pm. Saturday 8 : 00-3 : 00pm.
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Last updated : 2024-10-01