What are the responsibilities and job description for the Bayhill Equine Sports Medicine Practice - Veterinary Practice Manager position at NVA?
Description & Requirements
Practice Manager Job Description
Bayhill Equine located in the San Francisco Peninsula, is seeking a Practice Manager! Our mission is to provide the highest level of veterinary care and customer service to our patients and their owners. At Bayhill Equine, we focus on sports medicine and rehabilitation for sport and pleasure horses.
Job Summary
The Practice Manager is a leader and an integral member of the veterinary hospital management team. The Practice Manager partners with the Managing DVM to provide a smooth and profitable operation by driving revenue and managing costs while creating a high-quality care and exceptional customer service culture. Responsibilities include managing, planning, and coordinating the overall operations of the hospital/practice and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
- Acts as a champion for change and identifies documents, shares, and promotes best practices.
- Participates in the planning and budget maintenance process.
- Establishes goals for the practice/hospital and staff.
- Creates the schedule and manages labor costs to budget.
Operations
- Oversees employee benefits program and insurance plans.
- Develops and implements practice/hospital policy, including DEA/Controlled Substances and OSHA compliance.
- Performs quality checks and reviews of client files.
- Monitors computer systems and works with HelpDesk to resolve technical system/equipment issues.
People Management
- Partners with the Managing DVM to address staffing needs, including hiring, training, reviewing, and staff discipline.
- Implements performance-based incentive and rewards and recognition program.
- Manages staff, including grooming and boarding staff (if applicable).
- Tracks and maintains current licensures for all DVMs.
Client Service
- Demonstrates and reinforces the highest level of client service.
- Resolves client issues and escalations and oversees client follow-up communications.
- Drives client visits through strategic communication and local marketing efforts (i.e., Community).
Financial
- Ensures payroll is accurately completed and submitted for all staff.
- Manages accounts receivable and cash on hand, including performing invoice audit reviews.
- Manages inventory and controls facility and administrative costs.
- Performs other duties essential to the performance of the practice/hospital as assigned.
Qualifications
- Bachelor’s degree in business or related degree is preferred.
- 3 – 5 years of experience in a manager role, including customer service experience.
- Experience in a practice/hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
- Multi-functional operations, including budget and labor management.
- Manage time and tasks appropriately and remain flexible with assigned duties.
- Supervisory and leadership experience.
- Reporting and data analysis.
- Problem-solving and resolution management skills.
- Oral and written communication skills.
- Basic computer skills, i.e., Microsoft Office suite (Preferred previous practice management software knowledge).
- Interpersonal skills with staff and clients and works well in a team environment.
- Customer service strategies and effective marketing techniques.
- HR policies and protocol development.
- Staff management, including coaching, developing, and motivating staff.
- Conduct performance appraisals.
- Delegate responsibility and achieve results with practice/hospital team members.
- Make decisions confidently and effectively.
- Model a professional and courteous manner with staff and clients.
About the Area:
Located in the heart of Silicon Valley, 25 minutes from a world-class city, we enjoy easy access to the beautiful Pacific coast, Napa Valley wine country, and 3 international airports! This area truly has something for everyone, whether you like the hustle and bustle of city life, hiking, and skiing in wide open spaces, or relaxing near the ocean or with a glass of wine. Come check out all that Bayhill
Equine and the Bay Area has to offer!
Equal Employment Opportunity
The company’s policy is to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability, or status as a disabled or Vietnam-era veteran.
