Client Services Representative

Conejo Valley Veterinary Hospital has been a part of the Conejo Valley community for over 60 years. We are a busy, 10 doctor practice providing small animal care for dogs, cats and and exotic pets (rabbits, reptiles, birds, etc.). Our 17,000 square foot, state-of-the-art facility offers general veterinary care, 7 day a week emergency pet care, boarding, bathing, and doggy day camp. We practice the highest quality of pet care. We have an outstanding reputation in the community and online (www.conejovet.com).

Conejo Valley Veterinary Hospital is offering a fantastic opportunity to be a part of our Customer Service Representative team. Make a difference in helping our clients with their pets and be involved in the heart-warming stories that happen every day. We believe that all our team members should be growing, and it is our job to provide an opportunity where your passions may lie. All team members must be positive, flexible, approachable, and believe in compassion without judgment. The ideal candidate has strong verbal and written communication skills and ability to multitask in a fast-paced environment. The ideal candidate also has strong customer service skills, is detail-oriented, and can perform under the occasional emotional situation.

Job Qualifications:

• Positive attitude, works well in a team environment
• Flexible, adaptable to change, and approachable
• Compassionate, able to stay calm and composed in high-stress situations
• Strong customer service skills
• Detail-oriented, able to multitask
• Strong verbal and written communication skills
• Strong computer skills
• Some veterinary experience preferred but not required

Primary Job Responsibilities Include (but are not limited to):

• Providing excellent customer service in person and over the phone
• Accurately and reliably entering information into the patient database
• Collecting and updating client and patient information
• Answering phones, making appointments, relaying messages to doctor and staff
• Making outbound calls, following up on previous appointments and visits
• Collecting payment for services in person and over the phone, going over financial estimates with clients
• Weighing patients and drawing up vaccines