Hospital Director

Description & Requirements

SAGE Concord forms a community of experienced, board-certified veterinary professionals who provide unparalleled emergency and specialty care. Expertise, compassion, and collaboration drive everything we do — ensuring the best possible outcome for pets and pet parents.

Our state-of-the-art facilities offer the latest in veterinary surgical and diagnostic tools.

In our operating rooms, we have equipment to perform all orthopedic surgeries, neurological surgeries including brain surgery, chest and abdominal surgery, reconstructive surgery, oncologic (cancer) surgery, and minimally invasive surgery.

We also perform fluoroscopy, video endoscopy and abdominal ultrasound with guided biopsies.

SAGE uses digital technology for taking radiographs and we offer helical Computed Tomography (CT scan) in each of our facilities.

Our profession is based on scientific knowledge. Our success depends upon creative problem-solving, up-to-date training, and the finest skills.

We are committed to advancing veterinary medicine and improving pet care throughout the Bay Area.

We work in partnership with referring veterinarians and one another, knowing it is fundamental to our integrated approach and to continuity of care.

In pursuing our mission, we have both opportunities and obligations to contribute to our communities, to minimize our environmental impact, and to model sustainability.

We are looking for a dynamic business leader with deep experience in healthcare clinical operations, financial decision making, and staff & team development. The ideal compensation range is $110-130K. The final salary will be based off the candidate’s experience level and ability to make an impact coming into the organization. The package also comes with an annual bonus plan and comprehensive benefits package.

As part of the team, you will have access to a vast network of resources, including competitive pay, medical benefits, paid time off and CE opportunities. As well as employee recognition and wellness committees, supported by the Ethos Veterinary Health (EVH) Community team.

Above all else, you will get the chance to work in a tight-knit environment of highly skilled, dedicated people who choose to bring their best each day to care for animals and the people who love them. We hope you apply, or even stop by our hospital, to get to know us better. If you’re a seasoned vet med professional, we invite you to take your skills to the next level. If you’re just joining the field, welcome! We’re excited to meet you.

The ideal Hospital Director will have a proven track record, thrives in a fast-paced entrepreneurial environment, lives for developing and leading team members and organizations, doesn’t back down from challenges, and is dually passionate about data-driven analysis and decision making as well as the importance of the human-animal bond.

This Hospital Director will report directly to the EVH Specialty ER Divisional Director of Operations and will partner very closely with the Medical Directors onsite.

Leadership

• Directly oversees all operations and business activities and leads team members for all departments.
• Partners effectively and collaboratively with the Medical Directors who are heavily involved in the overall management of the hospital as well as responsible for the overall level of medicine and high-quality patient care.
• Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives.
• Directs leadership team in a collaborative fashion to facilitate resolution of issues and growth within the hospital.
• Organizes and conducts staff meetings. Meeting regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attends corporate meetings.
• Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians.
• Responsible for overseeing the recruitment, interviewing, and hiring of staff in conjunction with the Medical Director's.
• Monitors employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews including overseeing disciplinary actions and terminations.
• Collaborates on the recruitment, interviewing, contract negotiation, and hiring of doctors in conjunction with the Medical Director's.
• Responsible for working closely with the Medical Director's to establish the best medical care while keeping the positive financial health of the hospital.
• Exhibits a calming, humble and teachable attitude whilst having the ability to address decisive change through the hospital.
• Passionate about providing resources, support, and supervision for the hospital staff and fostering an incredibly positive and forward moving culture.

Strategic Orientation

• Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.
• Understands, participates, and supports planned marketing events and programs and ensures that the hospital staff utilizes marketing tools and materials, events, and programs.
• Identifies and executes short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment.

Financial Analysis & Planning

• Responsible for accounting and finance processes within the hospital, as well as the creation of an annual operating budget built to achieve overall revenue growth and profitability.
• Leads hospital financial activities, including monthly review of financial statements and appropriate corrective action in response to variances and trends.
• Applies continuous improvement principles to existing financial and operating processes with constant communication and feedback loop with doctors and hospital staff.
• Owner of the P&L and responsible for meeting and exceeding expected financial results.
• Reviews accounts receivable to confirm proper and timely processing.
• Responsible for payroll processing on a biweekly basis

Business Operations

• Inspirational and motivational leader who will drive results across all elements of the business. Sets goals and evaluates progress toward goals.
• The HD will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success.
• Partners effectively with EVH and technology providers to support and enhance hospital activities and the experience of clients and referring veterinarians.
• Directs growth activities to support business objectives and plans. Provides thought leadership, coaching, and mentoring to elevate hospital leadership team—and the entire team—to increase performance and productivity levels.
• Understands lean principles and identifies and executes opportunities to improve processes and create efficiencies.
• Understands how to grow and develop De Novo locations as the market is able to bear expansion.
• Responsible for administration and review of non-medical client complaints.
• Oversees billing, calculations of any discounts, and other special accounts.
• Oversees client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner.

Requirements / Personal Attributes

• 5 years of progressive operational management experience with a record of success, including experience managing a P&L.
• MBA or equivalent experience is preferred.
• Larger scale healthcare (veterinary or human) experience ideal.
• Multi-site leadership experience preferred, but not required.
• Learns quickly and can absorb new information rapidly.
• Self-motivated while also an expert at motivating, coaching, and inspiring others.
• Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.
• Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.

PM19

#PM19