Veterinary Hospital Manager

NVA
Orlando, FL Full Time
POSTED ON 5/21/2024 CLOSED ON 7/29/2024

What are the responsibilities and job description for the Veterinary Hospital Manager position at NVA?

Job Description

University Animal Hospital is searching for an experienced Hospital Manager to lead our Team!


University Animal Hospital is a full-service, small animal veterinary hospital located in East Orlando which has served the UCF, Winter Park, Oviedo, and Union Park for over 25 years. We are certified by the American Animal Hospital Association.

Our mission at University Animal Hospital is to deliver the highest quality veterinary medicine available to each and every patient. Our doctors and staff offer the most current medical and surgical techniques and procedures, compassion, understanding, and the ethical treatment of your pet. We strive to provide comprehensive care using our years of experience, continuing education, and innovative technologies. We are committed to bringing personal attention to our clients and their pets with an emphasis on preventative care and client education.

Are you a dynamic leader with a passion for driving change and implementing new systems and processes? We are seeking a visionary professional to take on a pivotal role in our hospital operations. The ideal candidate will possess the capability and determination to implement innovative strategies successfully, enhancing our efficiency and effectiveness, all while maintaining a team and patient-first culture.


Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.


Job Duties and Responsibilities


Leadership and Planning

  • Acts as a champion for change and identifies, documents, shares, and promotes best practices.
  • Participates in the planning and budget maintenance process.
  • Establishes goals for the practice and staff.
  • Creates the hospital schedule and manages labor costs to budget.

Operations

  • Oversees employee benefits program and hospital insurance plans.
  • Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
  • Performs quality checks and reviews of client files.
  • Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

  • Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
  • Implements performance-based incentive and rewards and recognition programs.
  • Manages staff, including grooming and boarding staff if applicable.
  • Tracks and maintains current licensure for all DVMs.

Client Service

  • Demonstrates and reinforces the highest level of client service
  • Resolves client issues and escalations, and oversees client follow-up communication.
  • Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

  • Ensures payroll is accurately completed and submitted for all hospital staff.
  • Manages accounts receivable and cash on hand, including performing invoice audit reviews.
  • Manages hospital inventory and controls facility and administrative costs.
  • Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

  • Bachelor’s degree in business or related degree is preferred.
  • 3-5 years of experience in a manager role, including customer service experience.
  • Experience in a hospital setting in positions of increased responsibility is a plus.

Knowledge and/or experience in the following areas:

  • Multi-functional operations including budget and labor management.
  • Manage time and tasks appropriately and remain flexible with assigned duties.
  • Supervisory and leadership experience.
  • Reporting and data analysis.
  • Problem-solving and resolution management skills.
  • Oral and written communication skills.
  • Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
  • Interpersonal skills with staff and clients, and works well in a team environment.
  • Customer service strategies and effective marketing techniques.
  • HR policies and protocol development.
  • Staff management including: coaching, developing, and motivating staff.
  • Conduct performance appraisals.
  • Delegate responsibility and achieve results with hospital team members.
  • Make decisions confidently and effectively.
  • Model a professional and courteous manner with staff and clients.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

This Job

Location:

Orlando, Florida, United States
Veterinary Groomer
Mount Dora Veterinary Hospital -
Mount Dora, FL
Veterinary Technician
Winter Springs Veterinary Hospital -
Winter Springs, FL
Veterinary Technician Assistant
St. Charles Veterinary Hospital -
Davenport, FL

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Veterinary Hospital Manager?

Sign up to receive alerts about other jobs on the Veterinary Hospital Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$258,922 - $401,277
Income Estimation: 
$405,457 - $629,813

Sign up to receive alerts about other jobs with skills like those required for the Veterinary Hospital Manager.

Click the checkbox next to the jobs that you are interested in.

  • Customer Service Skill

    • Income Estimation: $43,485 - $81,872
    • Income Estimation: $49,616 - $89,796
  • Data Analysis Skill

    • Income Estimation: $46,896 - $64,366
    • Income Estimation: $47,155 - $56,772
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at NVA

NVA
Hired Organization Address Madison, MS Full Time
Job Description Are you a dedicated and dynamic leader with a passion for veterinary medicine? Do you thrive on driving ...
NVA
Hired Organization Address Park, UT Full Time
Description & Requirements An externship experience at an NVA hospital will give students the unique opportunity to unde...
NVA
Hired Organization Address Northport, AL Full Time
Description & Requirements Join our veterinary teams in Northport, Alabama! Do you have a strong passion for animal care...
NVA
Hired Organization Address Somers, WI Full Time
Description & Requirements Wisconsin Veterinary Referral Center is seeking an experienced full time Emergency Veterinari...

Not the job you're looking for? Here are some other Veterinary Hospital Manager jobs in the Orlando, FL area that may be a better fit.

Veterinary Practice or Hospital Manager

B.E.S.T. VETS Animal Hospital, Sanford, FL

CSR/Client Advocate - Veterinary Hospital

Winter Park Veterinary Hospital, Winter Park, FL