Customer Service Manager

NVR, Inc., Parent Company of Ryan, NV, and Heartland Homes has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers and we take pride the nearly 510,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don’t just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR’s multi-billion-dollar business operations.

We are seeking an intelligent, highly motivated, positive, results-oriented individual to grow our Manufacturing leadership team in Delanco, NJ.  If you love working in a fast-paced environment with a high degree of responsibility, this is the position for you.

NVR is a growing company with significant opportunities for career growth, advancement, and mobility.  We are seeking individuals with a desire to maximize their career potential by leading a variety of different areas of the operation, such as Production, Facilities, Customer Service and Materials.  You will have the opportunity to learn about other areas of operations and manufacturing, through project work, training, and site visits. The ideal candidate will have the skills and abilities to grow into broad level management and a desire to lead in a Manufacturing environment.         

Primary Responsibilities

The initial step in progressing through leadership development will be a role with responsibility for the Customer Service, Scheduling, Delivery, and Administrative functions of the Delanco Plant.  The responsibilities of this position include, but are not limited to: 

·       Lead and manage a team, promoting a positive work environment focused on achieving business goals.  Foster an environment of coaching, development and teamwork and ensure expectations and results are communicated effectively.    

·       Manage the customer scheduling & delivery process and production capacity of the plant, through effective communication with Homebuilding Operations.  Understand and manage capacity variables to drive an accurate and stable production schedule.

·       Partner with Homebuilding Operations and the plant production departments to provide a high level of quality and timely resolution to any quality or delivery issues.

·       Understand and drive the achievement of NVR and Plant yearly business objectives, initiatives, and productivity, quality and delivery goals.  Identify and implement projects or processes to achieve these goals. 

·       Lead operational production planning to meet all shipment schedules.  Develop and execute the agreed upon staffing plan and allocate resources accordingly. 

·       Ensure accurate and timely processing of administrative processes, including but not limited to, plant payables, invoicing, customer service reports, etc.

·       Demonstrate an active role in the plant safety program through conducting audits and ensuring leadership is monitoring all personnel for desired safety behaviors.

·       Manage key controllable operating expenses and develop cost control plans.  Drive process improvement, throughout the plant, which focuses on results and fostering a culture of continuous improvement. 

·       Participate in broader company initiatives, as assigned.

Position Qualifications

·       Bachelor’s degree required or extensive Customer Service experience

·       MBA preferred

·       7 years of progressive leadership or management experience

·       Excellent problem-analysis, critical thinking, and strategic planning abilities

·       Experience communicating effectively with all levels of an organization

·       Outstanding collaboration and conflict management abilities

·       Strong commitment to Customer Service

·       Excellent reliability, with strong planning and organizational skills

·       Focus on driving improvements within the organization and ability to persuade and influence others

·       Ability to coach and develop others to achieve goals and grow

·       Demonstrated proficiency in managing multiple tasks, setting priorities, decision-making, adapting and meeting deadlines

·       Ability to travel to other NVR plants and locations, as needed

Life at NVR

At NVR, your desire to excel is matched by our commitment to your success and we’ll give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so you’ll find mentors who can share their knowledge, provide career guidance, and encourage your success.

NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees.

·       Competitive Compensation.

·       Home Purchase Discount.

·       Mortgage and Settlement Services Discounts.

·       Comprehensive Health, Life and Disability Insurance.

·       401(k) (Full-time employees are eligible to contribute immediately).

·       Employee Stock Ownership Program.

·       Vacation and Holidays.

In addition to the traditional benefits, we offer all our employees stock ownership through a profit-sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.

We are an Equal Opportunity Employer.
Drug Testing and Background Check are required.
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.