Consultant

Role Overview

Scope of Role Responsibilities

Essential, key job responsibilities for this role include, but are not limited to:

• Interprets technology vision into practical application:
  • Applies technology to standard methodology.
  • Collaborates with offering lead on vision and direction.
• Consolidates field experiences and identifies meaningful trends:
  • Makes recommendations to offerings development and national leadership team.
  • Patterns in failed\successful projects.
  • Analysis on PMO supplied project success data.
• Post-sales library ownership:
  • SOW content for the specific offerings.
  • Calculators
  • Process docs
  • Templates – design/as-built/checklists.
• Provides partial and turn-key project implementation:
  • Selective assignments (turn-key).
  • Provides design phase oversight selectively.
• Configuring, installing, troubleshooting and repairing offerings technical solutions for our customers.
• Technical escalation point for active projects.
• Provides site managers with technical performance updates on engineers.
• Participates in all deep dive PPRs within the practice.
• Support the National Offerings Meetings for all pre-sales/post-sales engineers.
• Attending seminars as requested by the Professional Services Management Team.
• Consistent, accurate and timely tracking of client work, service calls, and related documentation including timesheets.
• Travel: To Customer sites as needed. Access to a vehicle is required.

Additional job responsibilities include, but are not limited to:

• Understand and articulate all NWN service offerings and capabilities.
• Maintains knowledge of market trends, technology trends, business challenges and priorities.
• Represent NWN with contractors, suppliers, customers, departments, and other parties as required.
• Optimizes and leverages available systems, tools, and resources including project tracking and reporting tools.
• NWN Pipeline reporting within the account to the Sales Management team.
• Mentor less experienced team members when asked.
• Other responsibilities as assigned.

Role Qualifications and Requirements

• Business Analyst type experience candidate with the ability to collect and develop business and technical requirements.
• 7 years of experience with IT project management or technical experience.
• UCCE experience including installing and advanced configuration on Cisco UCCE platforms: ICM, CVP, CUIC, and Finesse
• Demonstrated ability to understand and architect the UCCE environment with scripting Cisco software [ICM, CVP, VXML], CUCM, Peripheral Gateways, CUIC, and integrated peripheral systems with features such as API integration, Multi-channel routing, Skill based & Intelligent Routing.
• UCCE/PCCE design and deployment experience
• Experience with CCB, Post Call Survey, Outbound Dialer, CUSP, VVB – Preferred but not required.
• Ability to support working outside of normal business hours to provide after hour or "on-call" support when necessary to solve high profile incidents/problems.
• 7 years of experience with IT design for a Customer, including requirement definition and execution.
• 7 years of experience developing project plans including a project plan that includes the charter, scope, project management approach, management plans, statement of work, cost estimates, schedule.
• 7 years of experience leading cross-functional teams and staff of all levels.
• LAN and WAN QoS Knowledge; Configuring SIP Trunks and PRI circuits
• Experience with configuring and maintaining Cisco CUBE devices, and troubleshooting via RTMT
• Knowledge of project management best practices.
• Advanced level experience (reorganizing large or complex projects into master and subprojects, optimizing resource assignments across projects, tracking schedules for completeness and budget on complex, connecting project managers, teams and data across the organization) with management tool, such as MS Project or Excel.
• Highly flexible, self-directed and with ability to adapt in a rapidly changing environment.
• Ability to function effectively in a fast paced environment and manage multiple projects simultaneously.
• Ability to exercise exceptional judgment where practices and policies are not clearly defined.
• Demonstrated ability to manage multiple competing priorities and potentially, multiple teams.
• Excellent problem solving and negotiation skills.
• Exceptional client facing communications and presentation skills.
• Must have reliable transportation.
• Must supply reliable cell phone. Cell phone costs may be reimbursed.

• Bachelor’s degree preferred.
• PMP Certification desired.
• At least one major vendor certification (Microsoft MCSE, MCITP, CCDA, CCNP, CCIE, CCNA, VCP, Citrix CCEA, etc.).
• Certifications: UCCE Specialist, CCNP Collaboration (Preferred).