Security Operations Center Technician

Company Overview

NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com

Responsibilities

Role Overview

The Security Operations Center Technician (SOC) role is responsible for supporting, monitoring, tracking and reporting of security systems. The SOC technician will act as an escalation point, and technical resource for the Cyber Security Team.

Scope of Role Responsibilities

Essential, key job responsibilities for this role include, but are not limited to:

• Review nightly logs from a variety of sources and evaluate importance.
• Escalate events to the appropriate team members.
• Configure alerting systems to reduce alerts for important events.
• Document new procedures.
• Update documentation for procedure changes.
• Participate in incident response activities.
• Respond to pages and alarms including email notifications.
• Document events in ticketing system.
• Stay current of industry trends and emerging threats.

Additional job responsibilities include, but are not limited to:

• Maintains safe work environment by following company codes, standards, and legal regulations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Maintains customer rapport by listening to and resolving concerns, answering questions.
• Potential for rotating on-call responsibilities.
• Other duties as assigned.

Qualifications

Qualifications and Requirements

The following are minimum qualifications and requirements required for this role:

• Good organization skills to balance and prioritize work.
• Above average analytical skills to troubleshoot and resolve problems.
• Attention to detail.
• Verbal and written skills - ability to communicate effectively with both technical and non-technical staff.
• Prior hands-on experience supporting PC’s, servers, and networking.
• Strong familiarity with Windows system event logs (filters and permissions).
• Familiarity with log correlation and event monitoring tools.
• Strong network understanding (routing, switching and packet capture).
• Knowledge of security application logs (anti-virus, web proxy and email gateway).
• Knowledge indicators of compromise.
• Ability to discern between benign and threatening.
• Proficient in web search for security references.
• High school diploma or GED – required.

The following qualifications are ideal, but not required:

• CompTIA A
• CompTIA Network
• CompTIA Server
• CompTIA Security
• SANS GISF
• College degree a plus.

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.