Windows Administrator

Company Overview

NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.com

Responsibilities

NWN is looking for a Windows Administrator I to join our team in Bakersfield, CA. This is a full time position with full benefits.The scope of essential job responsibilities includes but is not limited to:

• Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to servers, desktops, printers and applications to meet business needs.
• Work independently and as a member of a team on moderately complex tasks.
• Investigate, resolve and explain system issues to both technical and non-technical people.
• Serve as Level 2 escalation point for items unresolved by the help desk.
• Support Microsoft network administration, duties including Active Directory, Group Policy Objects, user account provisioning\deprovisioning, and file\folder security.
• Perform backup duties.
• Printer Administration.
• Windows Server Configuration.
• Support Microsoft Exchange in an O365 environment.
• Citrix XenApp support.
• Coordinate with other teams to deliver patching and configuration items without user impact.
• Perform root cause analysis of service problems and develop solutions.
• Maintains safe work environment by following company codes, standards, and legal regulations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

The scope of additional job responsibilities includes but is not limited to:

• Document processes and procedures.
• Additional duties as identified by customer.

Qualifications

The successful candidate for this position will meet these minimum requirements:

• High school diploma/GED required; BS or BA degree preferred.
• 2 Years of Microsoft Windows administration experience.
• Good organization skills to balance and prioritize work.
• Above average analytical skills to troubleshoot and resolve problems.
• Verbal and written skills - ability to communicate effectively with both technical and non-technical staff.
• Ability to work with a minimal amount of direction and communicate pro-actively across appropriate levels.
• Establish strong relationship-building and communication skills with team members and business users.

The following qualifications are ideal, but not required:

• Microsoft Certifications
• Cisco Certifications

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.