What are the responsibilities and job description for the Help Desk Analyst position at NYGCI?
Job Description
Job title: Help Desk Analyst
Location: Hartford, CT
Duration: 12 Months
Required Skills/Experience
- The candidate must have the following skills or experience:
- Bachelor of Science in Information Technology or related field.
- Minimum 3 years IT support experience and knowledge of Help Desk processes and procedures.
- Minimum 3 years of experience working in IT Help Desk support environment.
- Working knowledge of System Center Service Manager or other enterprise ticketing systems alike.
- Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support.
- Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc. a must.
- Proficient with the following technologies: Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory.
Salary : $30 - $40
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