Front Office Associate

Nystrom is coming to East Grand Forks! We are extremely excited to be supporting this new community and would love to connect. We will be targeting an ideal start date of July 10th for anyone interested in this role. This will ideally leave time for training, networking, and development with the team as the clinic prepares to open!

As a Front Office Associate at Nystrom & Associates' East Grand Forks clinic, you will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting as a liaison between our mental health professionals and our patients. This is a full-time role with set hours, see shifts below. You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.

Other duties include the following:

Opening or closing the clinic
Faxing and copying
Sorting documents into the electronic chart
Basic knowledge of billing and insurance coverage
Any other projects that the Administrative Lead or Manager may assign

Hours: (Must be able to work the following shift listed below)

Monday - Thursday 10:30AM - 7:00PM, Fridays 8:30AM - 5:00PM.
**Eligible shift differential for hours worked past 6PM**.

Pay rate: $16 per hour

Qualifications:

Excellent organizational skills and ability to multitask

Proficient computer skills and experience using Microsoft Office

Strong customer service and interpersonal communication skills

Previous front desk, reception/receptionist, administrative assistant, or office experience preferred

High School Diploma required

An interest in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred

Key Attributes of a successful candidate include:

Expertise in providing high-quality customer service in a busy environment
Ideal experience includes working as a barista, or in a fast-paced retail setting (such as working during the holidays at popular stores)
De-escalation skills
Ideal experience includes working in childcare, as a nanny, in an educational setting, or previous mental health experience where expectations change every day; candidate has learned to expect the unexpected, and has had to deescalate someone who is upset

Benefits:

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

Medical & Dental insurance

Opportunities for professional growth and career advancement

Health Savings Account (HSA)

Flexible Spending Account (FSA) for applicable medical and dependent care expenses

Paid Time Off (PTO)

Paid Holidays

401(K) Retirement Plan with a generous employer matching program

Supplemental insurances, such as short term disability, cancer insurance, and accident insurance

Partnerships with local universities for tuition discounts:

St. Mary's University - 10% discount
University of Northwestern - St. Paul - 10% discount for select programs
Bethel University - $400 Scholarship per term for select programs
Capella University - 10% tuition discount plus additional perks
Adler Graduate School - 10% tuition reduction

keywords: Behavioral healthcare, mental healthcare, customer service, front desk, receptionist, clinic receptionist, clinic representative, office coordinator