Scheduling associate

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery.

We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services.

At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.

We embrace diversity, inclusion, and individual skills, ideas, and knowledge.

Position Summary :

Is this the role you are looking for If so read on for more details, and make sure to apply today.

We have an exciting opportunity to join our team as an Associate, Scheduling & Registration, Sleep Center in Garden City.

In this role, the successful candidate schedules appointments in Hospital Information Systems, liaises with referring physicians' office staff, answers and filters phone calls accordingly in a timely manner, and utilizes Cyracom when necessary.

Responsible for the pre-registration and completing the registration process, this position creates the first impression of the institution's services to patients, families, and other external customers.

Obtains demographic information, prescriptions and applicable medical documents, and insurance information. Ensures patients, families, and other external customers understand required financial responsibilities and expectations.

Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

Job Responsibilities :

• Schedules patients and may call to confirm appointments, locations, and necessary items to bring along with any instructions for preparation for an exam.
• Communicates with patients, referring physician offices, and fellow staff members in a helpful, friendly, and professional manner.

Answers and filters phone calls properly in a timely manner, understanding the phone functions to receive, direct, forward, and transfer calls, and uses Cyracom phone for patients with different preferred first languages.

Completes check-in and registration when patients arrive, including using the RELATE model when communicating with patients and their families.

Collects co-pays or other patient responsibilities per NYU Winthrop Hospital Point of Service collection policies and procedures.

• Verifies documentation for accuracy, including prescriptions, insurance cards, photo IDs, and thorough patient index searches to avoid duplication of Medical record numbers.
• Performs other duties as assigned.

Minimum Qualifications :

To qualify, you must have a High School Diploma or Equivalent, and 1-2 years of customer service experience. Strong communication (both oral and written), multitasking, detail orientation, organizational, excellent customer service, and interpersonal skills are required.

Basic computer skills including Microsoft Office applications (Excel, Word, and Outlook) and knowledge of medical terminology are also necessary.

Preferred Qualifications :

1-2 years of scheduling experience in a medical office or a healthcare facility setting. Knowledge of software systems (i.

e., Epic, Carestream, Soarian, etc.).

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.

We require applications to be completed online.

The salary range for the role is $54,600.00 - $60,198.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.

The salary range or contractual rate listed does not include bonuses / incentives, differential pay, or other forms of compensation or benefits.

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Last updated : 2024-09-28

Salary : $54,600 - $60,198