IT Business Partner

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50 facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement Development opportunities to grow your career with a global company Summary The IT Business Partner Customer Experience is responsible for supporting the sales and customer service organization by understanding initiatives and general business needs, articulating business cases and requirements, and translating business requirements in an agile environment. Core Responsibilities Partner with key business stakeholders, regions and P&L’s to assist them as they gather their CTQ’s, define functional requirements and manage their implementation Support IT team during design, build and proof of concept demos Create functional test scripts and user training material for enhancements, changes and projects Monitor and track system efficiency and implementation of tool functionality across Sales and customer service…focal point for issue resolution Monitor and track system efficiency, adoption & implementation of tool/functionality Review modification requests within PMO & ensure the requests are unique, efficient and do not create additional work for the sales & customer service teams Create current and future state process maps Translate business requirements to technical team and ensure business requirements are met within the technical specification Ability to manage incidents in an incident tracking system e.g., Service Now Ability to analyze data and draw conclusions/provide recommendations based on the same Qualifying Experience Bachelors or other advanced degree required Experience with Contract, Pricing and Lifecycle Management Experience managing global, cross-functional initiatives Min 3 years experience within a sales and/or marketing organization in an IT support capacity Familiar with a variety of sales methodologies, tools, and frameworks from multiple industries / businesses. Min of 5 years experience writing requirements and creating test cases Min of 3 years experience within a global business environment Experience with Configure, Price, Quote High energy, self-motivated team player with strong interpersonal skills Ability to work with diverse remote teams, managing through a matrix structure, and will require strong analytical skills, process & project management, combined with well-developed team leadership and influencing skills. Agile methodology experience Proven track record in planning, organizing and leading cross-functional projects Strong verbal and written communication skills, including preparation and delivery of executive-level presentations Proven analytical, problem-solving and process management skills Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.