Area Support Manager| XL Center

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

The Area Support Manager is responsible for supporting an efficient, professional and profitable food service operation at the assigned venue. Food service and hospitality operations include executing Oak View Group service and quality standards on catering, concessions, event planning, inventory, financial reporting, compliance with alcohol service polices, cleaning safety, guest service, employee/volunteer training and supervision, and client relations, and any other tasks assigned by the DGM.  The Area Support Manager must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth execution of any assigned event.  Basic comprehension of food preparation and production is preferred, however this role is not responsible for food preparation.

This position is an opportunity for a self-starting hospitality professional who enjoys travel, has a passion for live sports and entertainment, and possesses fundamental managerial skills.  The length of service at each venue is dependent upon staffing needs ranging from several days to several months, however this role will have a home work location when not traveling.   Specific job responsibilities will be dependent upon venue, assignment and level of support needed.  The manager must be available to work an event-driven schedule which includes evenings and weekends. 

This role will pay a wage of $60,000 to $70,000. 

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Responsibilities

• • Managing and running all venue concessions operations before, during and after the event. Duties could include staff scheduling, employee check-in, proper distribution of cash, verifying inventory, equipment inspection, POS programming and troubleshooting, guest complaint resolution, training, food production, set-up, clean-up, post-event reconciliation and reporting, communicating with clients and any other duties as assigned by the DGM.
  • Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Service operations as directed by the DGM.
  • Ensuring full compliance with state and federal labor laws, sanitation and food-related ordinances and alcohol service regulations.
  • Generating and reviewing financial reports including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, product costs, wage and salary control, and P&L financial statements.
  • Evaluating recent historical sales and purchasing data for the purposes of identifying purchasing patterns and accurate cost of goods.
  • Help recruit, hire and train staff for new accounts joining the OVG Hospitality. Will be temporarily responsible for directing, developing and mentoring staff for new account.
  • Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice when covering for Management vacancies.
  • Ensure work environment is safe and free from harassment or discrimination; immediately addresses all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues immediately.
  • Promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
  • Other duties as assigned.

   

  Knowledge, Skills and Abilities:

   

  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
  • Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Ability to obtain food handler/alcohol service certifications or permits as required by state or local government.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG Hospitality and venue concession operations.
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
  • Ability to work independently with little or no direction.

Qualifications

• • Bachelor’s degree-Hospitality Management, Business, or other related major, Associate’s degree (A.A.) or equivalent from two-year college or technical school;
  • 3-5 years progressive experience working in managed facility and or related hospitality industry experience
  • Or equivalent combination of education and experience.
  • Nationally recognized, advanced food service sanitation and alcohol service certification.
  • Solid working knowledge of computer applications: MS Office, POS systems, and ADP.

   

   

  Physical Requirements:

                                                        0-24%                25-49%           50-74%         75-100%    

  Seeing:

   

   

   

  X

  Hearing:

   

   

   

  X

  Standing/Walking/Mobility:

   

   

   

  X

  Climbing/Stooping/Kneeling:

   

   

  X

   

  Lifting/Pulling/

  Pushing:

   

   

  X

   

  Fingering/

  Grasping/Feeling:

   

   

   

  X

   

  Physical Dimensions:

   

  Performing the duties of this position involves extensive and continuous standing and walking. The Area Support Manager is present on the concourse for much of the event, in addition to pre- and post-event.  Routine activities require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel, crouch and crawl.  The employee is frequently required to lift up to 50 pounds.  The vision requirements include the ability to adjust focus, peripheral vision and close vision.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Salary : $60,000 - $70,000