Catering Sales Manager

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Overview

The Catering Sales Manager has a primary duty of generating, managing and coordinating outside catering sales, as well as initiating, directing and implementing functions at the St. Louis Music Park as well as the Ice Center.  The Catering Sales Manager will independently manage and oversee all aspects of full group operations from reservation, through contract negotiation and finalization, to group reception and event catering. 

The Catering Sales Manager maintains a consistently positive and professional relationship with internal and external clients. The Sales Manager will handle sales and customer service issues including providing outstanding customer service; researching, resolving and clarifying invoice questions; and providing knowledgeable and appropriate suggestions regarding menu selections.  The Sales Manager will facilitate the flow of information internally, as well as communicate with all guests and vendors. Must be available to assist with general catering operations as needed.   

Responsibilities

• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
• Ensures all functions are set and staff is prepared and organized before required time for all catered events, including concerts at Saint Louis Music Park.  
• Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
• Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency
• Work with the Food & Beverage Director to ensure quality and accuracy of set-ups within all catering rooms.
• Become familiar with the computer systems and technology currently in use in the various food and beverage areas, and administration as it relates to food and beverage, from both a hardware and software perspective.
• Coordinate facility tours and program run-throughs of the client’s needs.
• Responsible for negotiating, authoring, and submitting finalized contracts and BEOs to Client and Internal Staff. 
• Collects and receives all payment information and produces an invoice for clients in a timely manner.
• Address or coordinates all Catering requirements and requests in a timely and helpful manner.
• Communicate daily with Director of Food & Beverage, culinary staff, catering staff, and Operations Staff about the needs of our guests and their expectations.
• Assist with follow-up of guests’ experience at the venue, ensuring that all issues have been addressed.
• Assist in the planning and coordination of catered events as directed.

Serves as primary group and convention contact once the contract is signed; approves any inventory or other changes, responds to questions or concerns in a timely manner.

Qualifications

• High School diploma or equivalent (G.E.D.), plus minimum 6 months related hospitality industry experience and/or training.
• 3 or more years in a sales role, with verifiable sales success.
• Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets and menu development.
• Ability to work independently both on and off venue property with little supervision or oversight.
• Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating word documents, Excel spreadsheets, email); working knowledge of POS systems.
• Ability to adhere to high standard of business etiquette, professional verbal and written communication.
• Ability to consistently represent the Company in a professional, positive and knowledgeable manner.
• Ability to adhere to highest standard of confidentiality and discretion.
• Demonstrated ability to produce detail-oriented, accurate work.
• Ability to work a varied schedule, which may include weekends and evenings, as required to ensure outcome.
• Ability to travel to outside sales calls and/or events.
• Proven ability to make solid, appropriate and independent decisions.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.